---
title: "Overview"
slug: "agent-application-overview"
updated: 2024-10-25T11:05:03Z
published: 2024-10-25T11:05:03Z
canonical: "docs.voiso.com/agent-application-overview"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Overview

Use the Agent Status API to query an agent's current availability status. Use the Wrapup Codes API to get a list of wrapup code IDs.

## Synchronize agent availability status
Use the Agent Status API to synchronize real-time agent availability status between Voiso and your application. This can be used to trigger actions or tasks based on agent availability status, such as a preview dialer action or a callback screen.

To query the agent status send a [GET](/v1-api/apidocs/agents-status) request to your Voiso contact center.

## Wrap-up codes

This API allows you to retrieve IDs and other details for wrap-up codes by sending a [GET](/v1-api/apidocs/wrap-up-codes) request to your contact center.

:::(Info) (Tip)
You can use this API to retrieve object values needed for [CDR](/v1-api/apidocs/call-detail-records-cdr) API requests.
:::

## Related

- [Agent status](/agent-status.md)
- [Wrap-up codes](/wrap-up-codes-1.md)