---
title: "Contact center balance"
slug: "contact-center-balance"
updated: 2024-10-25T14:55:41Z
published: 2024-10-25T14:55:41Z
canonical: "docs.voiso.com/contact-center-balance"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact center balance

The Voiso Contact Center Balance APIs enable you to perform functions related to contact center administration. Use it to obtain the balance owed to Voiso for contact center services.

## Trigger for low balance or payment reminder
You can use the Balance API to create an application to track your contact center's billing balance and automatically make payments or trigger alerts when your balance is low.

The **Balance** API is part of Voiso's Contact Center  Management APIs. The API description is [here](/v1-api/apidocs/balance-request).

## Prerequisites
* You must have access to your [Contact Center API key](/v1-api/apidocs/authentication).

## Making requests
The **balance** API requires the [base URL](/v1-api/apidocs/base-endpoint) (cluster_id) and the The [Contact Center API key](/v1-api/apidocs/authentication) (client_api_key). It uses the following parameters to initiate a call:

The contact center API key. Voiso responds with the current balance owing.

For example:

```
https://cluster1.voiso.com/api/v1/cc7c76...b89bb6c3/balance
```

## Response

The response to the request is a key-value pair of type `number`. The value is a `float` indicating the balance owing in US$.

### Response sample

```JSON
{
  "balance": 3562.67
}
```


## Troubleshooting

The following issues are sometimes encountered:
 
### Invalid api_key
The **balance** API requires the contact center API key to validate the request. If you see this error, `"error": "Invalid api_key"`, check that you are using the correct contact center API key. For more information about API keys, refer to [Authentication](/v1-api/apidocs/authentication).