---
title: "Wrap-up codes"
slug: "wrap-up-codes-1"
updated: 2024-10-25T15:00:50Z
published: 2024-10-25T15:00:50Z
canonical: "docs.voiso.com/wrap-up-codes-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Wrap-up codes

The **Warp-up Codes** API is part of Voiso's Agent Application APIs. Use it to obtain a list of all wrap-up codes and their descriptions that you can access based on your user API key. The API description is [here](/v1-api/apidocs/wrap-up-codes).

## Prerequisites

- The requesting [user](https://docs.voiso.com/docs/users-users#adding-a-user) must be configured in your contact center.
- You must have at least one [wrap-up code configured](https://docs.voiso.com/docs/administration-wrap-up-codes) for your contact center.

## Making requests

The **Wrap-up codes** API requires the [base URL](/v1-api/apidocs/base-endpoint) (cluster_id) and the [user API key](/v1-api/apidocs/authentication) (user_api_key). This tells Voiso which user is making the request. Voiso responds with the list of wrap-up codes the requesting user can access.

Use the API request to initiate a call. For example:

```
{
  "method": "GET",
  "url": "https://cluster1.voiso.com/api/v2/cdr/wrapup_codes",
  "params": {
    "key": "cc7c76b8987a27ab57...00ab6c3"
  }
}
```

## Response

The following table describes the elements of the response.

| Element | Description | Type | Notes |
| --- | --- | --- | --- |
| description | The name of the wrap-up code and its associated code number. | string |  |
| code | The wrap-up code number. | string |  |

### Response sample

```
[
    {
        "description": "0100: Qualified Lead",
        "code": "0100"
    },
    {
        "description": "0101: Lead discarded",
        "code": "0101"
    },
    {
        "description": "1007: Premium",
        "code": "1007"
    },
    {
        "description": "2112: Rush Sale",
        "code": "2112"
    }
]
```

## Troubleshooting

The following issues are sometimes encountered:

### Invalid User API Key

The **Wrap-up codes** API requires the user API key to validate the request. If you see this error, `"error": "Invalid User API Key"`, check that you are using the correct user API key. For more information about API keys, refer to [Authentication](/v1-api/apidocs/authentication).