--- title: "Account lockout" slug: "account-lockout" description: "prevent brute force attacks and other unauthorized access to user accounts. Implementing this feature enhances the overall security of your contact center." tags: ["signing in", "lockout", "lock", "security", "sign in", "log in"] updated: 2025-11-13T13:09:09Z published: 2025-11-13T13:09:09Z canonical: "docs.voiso.com/account-lockout" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Account lockout **Who should read this article**: Administrators Use the Voiso **Account lockout** feature to prevent multiple unsuccessful login attempts and other unauthorized access to user accounts. Implementing this feature enhances the overall security of your contact center. ## Introduction In combination with [two-factor authentication](/v1/docs/multi-factor-authentication) (2FA), the **Account lockout** feature helps enhance the security and integrity of your Voiso contact center. Temporary account lockout helps to prevent brute force attacks from gaining access to user accounts. After a certain number of failed login attempts the user account that is under attack is temporarily locked. Without the Account lockout feature, a successful brute force attack could lead to the compromise of user and sensitive contact data and give attackers access to confidential information. The Voiso **Account lock** feature temporarily locks a user account after a specified number of failed login attempts. You can specify the number of allowed login attempts and also the number of minutes an account is locked out before the user may attempt to log in again. If a user is temporarily locked out of their account, a notice is displayed on the **Sign in** page informing the user that their account is locked due to too many failed login attempts and that they must wait a specified time to attempt to sign in again. ![System Settings Account Lockout Sign In Notifications](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/System%20Settings%20Account%20Lockout%20Sign%20In%20Notifications.png) If the user contacts their administrator, the administrator can [unlock the account manually](/v1/docs/account-lockout#unlocking-a-user-account) before the waiting period ends. ## Configuring Account lock To enable the **Account lock** feature, follow these steps: 1. From the Voiso navigation bar, navigate to **Administration > System settings**. 2. Click the **Security** tab and scroll to the **Account lock**section. 3. Ensure that **Enable account Lock** is selected. 4. Use the **Max failed sign-in attempts** setting to specify the maximum number of login attempts before the user account is temporarily locked. While an account is temporarily locked, no additional login attempts are allowed until the specified account lock time has expired or an administrator unlocks the account manually. 5. Use the **Account Lock time** setting to specify the number of minutes the user account is locked. After the wait time expires, the user may attempt to log in again. ![System Settings Page Security Tab](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/System%20Settings%20Page%20Security%20Tab.png) ## Unlocking a user account A user who is locked out of their account must either wait for the specified temporary account lockout time to end or seek assistance from an administrator to unlock the account. To unlock a user account, from the Voiso navigation bar, navigate to **Users > Users**, then follow these steps: 1. Find the user in the **Users** table and click their username to display the **Edit user** page. 2. Look for the notice at the top of the page indicating the user is locked out. Click **Unlock the user**. ![System Settings Edit User Page Account Locked Link](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/System%20Settings%20Edit%20User%20Page%20Account%20Locked%20Link.png) 3. In the **Unlock user** panel, click **Unlock**. 4. If the **This user successfully unlocked** notification displays, the user may attempt to log in to their account. Tip For enhanced security, Voiso recommends that you change the user's password at the same time that you unlock their account. In the **Edit user** page, add a new password, inform the user what the password is, and then click **Save** to implement the new password. ## Account lockout and password reset If you’re locked out after too many failed sign-in attempts, wait for the lockout to clear and avoid additional retries. Note Attempting to reset your password by clicking **Forgot your password?** on the sign-in page will not affect your lockout status. Two-factor authentication, also called 2FA or multi-factor authentication, is a security protocol for identity verification. 2FA enhances account security by combining multiple factors, such as like passwords with unique codes, such as those provided by the Google Authenticator app. A brute force attack is a strategy where hackers use various combinations of usernames and passwords to gain unauthorized access to a user account. Voiso's Account lockout feature temporarily locks user accounts after a specified number of failed sign-in attempts. ## Related - [System settings](/administration-system-settings.md) - [Getting started](/agent-panel-getting-started.md)