---
title: "Account Setup & Access"
slug: "account-setup-access"
updated: 2025-12-24T16:50:49Z
published: 2025-12-24T16:50:49Z
canonical: "docs.voiso.com/account-setup-access"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Setup & Access

**Who should read this article**: Administrators, Supervisors

This article contains a list of common questions with answers that link to articles where the information is documented.

Purpose

For technical issues, see the [Troubleshooting section](/v1/docs/troubleshooting).

#### Q: How do I reset my Voiso password (and what if I don’t get the email)?

A: Use **Forgot your password?** on the login page, then follow the on-screen steps. The article covers delivery issues, expired links, password rules, session invalidation, and Google sign-in specifics. See: [Password Reset](/v1/docs/password-reset)

#### Q: I’m locked out after too many failed attempts. What should I do?

A: Wait for the lockout period to end then attempt to sign in again or contact your supervisor or administrator. Resetting your password will not change your lockout status. See: [Account lockout](/v1/docs/account-lockout)

#### Q: Does Voiso support MFA/2FA? Do I need to enable it?

A: MFA/2FA is enabled by default—no admin action is required to turn it on. See: [Multi-factor authentication](/v1/docs/multi-factor-authentication)

#### Q: Can we use Google sign-in (SSO) for Voiso?

A: Yes. Google authentication is configured by Voiso for your contact center (not by individual admins). Your organization must already use Google as its identity provider. See: [Authenticating with Google](/v1/docs/authenticating-with-google) and [Signing in with Google](/v1/docs/signing-in-with-google).

#### Q: I can’t sign in from my network or VPN. Could IP restrictions be blocking me?

A: Your org may restrict access using **Allowed hosts/subnets**. Ask your admin to confirm your public IP/subnet is permitted. See: [Allowed hosts/subnets](/v1/docs/administration-allowed-hosts-subnets)

#### Q: I see features I can’t access. Is this a permissions issue?

A: Likely. Access is controlled by either your assigned role or your Security access group. Ask an admin to review your group membership and permissions. See: [Basic user roles](/v1/docs/basic-user-roles) and [Security Access Groups](/v1/docs/administration-security-access-groups).

#### Q: Where do I change security settings like password rules or session behavior?

A: Admins can review and adjust security-related options on the **Security** tab of the **System settings** page. See: [System settings](/v1/docs/administration-system-settings#security)

#### Q: Can I keep using Google sign-in after changing my Voiso password?

A: Yes. Resetting your Voiso password doesn’t change your Google account. All sessions (including Google sign-ins) are invalidated and will require re-authentication on next use. See: [Password Reset](/v1/docs/password-reset)

#### Q: The UI language isn’t right for me. Can I switch it?

A: Yes. Open your **Account settings panel** and set your **UI language**. (Spanish is available if enabled for your org.) See: [Agent Guide: User Profile](/v1/docs/user-profile) and [Supervisor Guide: User Profile](/v1/docs/supervisor-user-profile)

#### Q: I belong to multiple contact centers with the same email. Which password gets changed?

A: During reset, the **Reset Password** page prompts you to choose the specific contact center (cluster). Select the correct one, then continue. See: [Password Reset](/v1/docs/password-reset)

More help

Still have questions? Contact support or explore our other [FAQ topics](/v1/docs/faq).