---
title: "Voiso account billing"
slug: "administration-billing"
description: "Enables administrators with correct permissions to access Voiso account information, statements, invoices, transactions, agent activities, and recordings."
tags: ["fees", "account status", "invoice", "prepaid", "report", "partial", "statement", "agent activity", "partial number monthly fees", "payment", "transactions", "user activity", "billing", "monthly"]
updated: 2025-09-19T10:20:38Z
published: 2025-09-19T10:20:38Z
canonical: "docs.voiso.com/administration-billing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

**Who should read this article**: Administrators

Use the **Billing** feature to track your account usage, invoices, payment methods, transactions, and account activity.

## Introduction

The **Billing** page enables admins/administrators to view and manage the following information:

- My account
- Statements
- Payment settings
- Billing units
- Prepaid invoices
- Payment methods
- Transactions
- Activity reports
- Call recording

## Accessing the Billing page

Access to the **Billing** page depends on the user’s assigned role or security access group permissions.

### Basic user roles

To access the **Billing** page, a [user](/v1/docs/basic-user-roles#admin) must have the **Admin** role assigned.

### Security access groups

#### Billing page access

For contact centers using [security access groups](/v1/docs/administration-security-access-groups#administration), to access the **Billing** page, a user must be assigned to an access group with the **Edit Billing** privilege assigned in the **Administration** section.

#### Billing units access

For contact centers using [security access groups](/v1/docs/administration-security-access-groups#administration), to access the **Billing units** tab on the **Billing** page, a user must be assigned to an access group with one or both of the **View Billing unit** and **Edit Billing unit** privileges assigned in the **Administration** section.

## Billing Units

A **Billing Unit** is like a business unit — a group of resources, such as phone numbers and users, within a contact center. It may represent a specific branch, department, brand, or client.

In your contact center, phone numbers belong to a single billing unit, while users may be part of several.

### Adding a Billing Unit

To add a **Billing unit**, navigate to **Administration > Billing** in the main menu bar. On the **Billing** page, select the **Billing units** tab.

The **Billing units** tab displays a table of the billing units defined for your contact center. The table include the following information:

- **Name** – The designation given to the billing unit, such as **Sales**.
- **Users** – The list of users assigned to the billing unit (a user may be assigned to multiple billing units).
- **Numbers** – The list of phone numbers associated with the business unit (a phone number may not be assigned to more than one unit).

1. Click **Add billing unit** to display the **Add billing unit** page.

![Billing Add Billing Unit Blank](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Billing%20Add%20Billing%20Unit%20Blank.png)
2. In the **General** section, give the billing unit a name.
3. In the **Assigned users** section, click **Manage**.
4. From the **User assignment** panel, select one or more users and one or more teams, then click **Assign**.
5. In the **Assigned numbers** section, click **Manage**.
6. From the **Number assignment** panel, select one or more available phone numbers, then click **Assign**.
7. On the **Add billing unit** page, click **Save**.

### Reporting

Billing units help divide and track costs for different parts of your organization. By associating resources with them, organizations can track usage and recurring charges, create [billing unit reports](/v1/docs/billing-unit), and assign costs to the right area.