---
title: "Billing"
slug: "administration-billing"
description: "Enables administrators with correct permissions to access Voiso account information, statements, invoices, transactions, agent activities, and recordings."
tags: ["invoice", "statement", "transactions", "payment", "prepaid", "account status", "agent activity", "user activity", "report", "fees", "monthly", "partial", "partial number monthly fees", "billing"]
updated: 2026-09-04T14:44:45Z
published: 2026-09-04T14:44:45Z
canonical: "docs.voiso.com/administration-billing"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

**Who should read this article**: Administrators

Use the **Billing** feature to track your account usage, invoices, payment methods, transactions, and account activity.

## Introduction

The **Billing** page enables admins/administrators to view and manage the following information:

- My account
- Statements
- Payment settings
- AI Agents
- Unlimited-use licenses
- Billing units
- Prepaid invoices
- Payment methods
- Transactions
- Activity reports
- Call recording

## Accessing the Billing page

Access to the **Billing** page depends on the user’s assigned role or security access group permissions.

### Basic user roles

To access the **Billing** page, a [user](/v1/docs/basic-user-roles#admin) must have the **Admin** role assigned.

### Security access groups

#### Billing page access

For contact centers using [security access groups](/v1/docs/administration-security-access-groups#administration), to access the **Billing** page, a user must be assigned to an access group with the **Edit Billing** privilege assigned in the **Administration** section.

#### Billing units access

For contact centers using [security access groups](/v1/docs/administration-security-access-groups#administration), to access the **Billing units** tab on the **Billing** page, a user must be assigned to an access group with one or both of the **View Billing unit** and **Edit Billing unit** privileges assigned in the **Administration** section.

## AI Agents

AI agents are billed by the minutes they spend on calls, not per agent. On the **AI Agents** tab you choose between **Pay-as-you-go**, where each minute is charged to your balance, and a **Monthly plan**, which pre-pays a set number of minutes each month at a lower rate.

The tab also shows how many plan minutes are left, how many pay-as-you-go minutes have been spent, and what AI agent usage has cost this month. From here you add extra minutes when a plan runs low, and change or cancel a plan.

              Note

              

The **AI Agents** tab appears once Voiso enables the **AI Agents** feature for your contact center. If the tab does not appear, contact your account manager.

Refer to [AI Agent plans and billing](/v1/docs/ai-agents-plans-and-billing) for more information about this feature.

## Unlimited-use licenses

An **unlimited-use license** replaces per-use charging for a single user. You pay a fixed fee for that seat each month, and the services included in the license are then free for that user. Services that are not included are charged as usual. Standard and unlimited-use licenses work side by side in the same contact center.

On the **Unlimited-use licenses** tab, you assign the license to one user or to several users at once, review the users who hold it, and downgrade a user back to standard licensing. The cost is always shown before your balance is charged.

              Note

              

Voiso enables unlimited-use licenses for your contact center and sets the monthly fee per seat. If the **Unlimited-use licenses** tab does not appear, contact your account manager.

Refer to [Unlimited-use licenses](/v1/docs/administration-unlimited-use-licenses) for more information about this feature, including which services are included.

## Billing Units

A **Billing Unit** is like a business unit — a group of resources, such as phone numbers and users, within a contact center. It may represent a specific branch, department, brand, or client.

In your contact center, phone numbers belong to a single billing unit, while users may be part of several.

### Adding a Billing Unit

To add a **Billing unit**, navigate to **Administration > Billing** in the main menu bar. On the **Billing** page, select the **Billing units** tab.

The **Billing units** tab displays a table of the billing units defined for your contact center. The table include the following information:

- **Name** – The designation given to the billing unit, such as **Sales**.
- **Users** – The list of users assigned to the billing unit (a user may be assigned to multiple billing units).
- **Numbers** – The list of phone numbers associated with the business unit (a phone number may not be assigned to more than one unit).

1. Click **Add billing unit** to display the **Add billing unit** page.

![Billing Add Billing Unit Blank](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Billing%20Add%20Billing%20Unit%20Blank.png)
2. In the **General** section, give the billing unit a name.
3. In the **Assigned users** section, click **Manage**.
4. From the **User assignment** panel, select one or more users and one or more teams, then click **Assign**.
5. In the **Assigned numbers** section, click **Manage**.
6. From the **Number assignment** panel, select one or more available phone numbers, then click **Assign**.
7. On the **Add billing unit** page, click **Save**.

### Reporting

Billing units help divide and track costs for different parts of your organization. By associating resources with them, organizations can track usage and recurring charges, create [billing unit reports](/v1/docs/billing-unit), and assign costs to the right area.