---
title: "Media"
slug: "administration-media"
description: "Maintain a library of media music, voice messages, and ringtones for your contact center"
tags: ["hold", "ringtone", "music", "voice message", "media", "hold music", "media library"]
updated: 2025-09-23T11:30:25Z
published: 2025-09-23T11:30:25Z
canonical: "docs.voiso.com/administration-media"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Media

**Who should read this article**: Administrators

The Voiso **Media** feature enables you to maintain a library of music, voice messages, and ringtones for your contact center.

## Introduction

The **Media** page lets you create and manage a library of audio files for hold music, voice messages, and ringtones used across different channels in your contact center.

To access the **Media** page, go to **Administration > Media** from the Voiso navigation bar.

The page displays a table listing all the audio files you’ve uploaded to your Voiso media library.

![Media Media Page](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Media%20Media%20View.png)

Audio files are classified by the following types:

| Type | Description |
| --- | --- |
| MOH | [Music on hold](/v1/docs/administration-system-settings). Played to callers when a call is placed on hold by an agent or system. You can assign different MOH files to [Dialer campaigns](/v1/docs/administration-system-settings#general-section), [Queues](/v1/docs/inbound-queues) and [flows](/v1/docs/inbound-flow-builder-overview). |
| Voice Message | Used for announcements, menu options, or in-queue messages. Assign different voice messages to [Queues](/v1/docs/inbound-queues), [flows](/v1/docs/inbound-flow-builder-overview), [Dialer campaigns](/v1/docs/outbound-dialer-campaigns), or [Call suppression](/v1/docs/administration-call-suppression). |
| Ringtone | Used for [WebRTC Ringtone](/v1/docs/administration-system-settings) calls in the **[Agent Panel](/v1/docs/agent-panel)** and notifications in the **[Omnichannel Workspace](/v1/docs/omnichannel-workspace)**. |

          Tip

          

Refer to [Media files](/v1/docs/supported-file-formats#media-files) in the *Supported File Formats* article for information about what audio file formats are supported for audio media.

## Using the Media page

The table on the **Media** page can be sorted by **Name** or **Type**. Click the column header to change the sort order.

- To preview an audio file, click the **Play** button next to the file name.
- To delete an audio file, hover over the row and click the **Delete** icon at the far right.
- To download an audio file, hover over the row and click the **Download audio** icon at the far right.

## Adding media

### Adding media

To upload a new audio file to your media library, follow these steps:

1. Click **Add media**.
2. In the **Add media** panel, enter a name for the file. This name appears in the **Media** table and in selection menus throughout the application.
3. From the **Type** dropdown, select the [media type](/v1/docs/administration-media#introduction) that matches how the audio will be used (e.g., MOH, Voice Message, or Ringtone).
4. In the **Media** section, either drag and drop an audio file from your computer or click **browse** to select a file.
5. Click **Save** to upload the file.

![Media Add Media](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Media%20Add%20Media.png)

          Tip

          

For supported audio formats and file size limits, refer to [Supported file formats](/v1/docs/supported-file-formats#media-files).

## Editing media

To update the audio file or name of an existing media file:

1. In the **Media** table, click the media name to open the **Edit media** panel.
2. (Optional) Edit the media name.
3. Click **X** to remove the existing audio file and upload a new one.
4. Click **Save**.

![Media Edit Media](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Media%20Edit%20Media.png)

          Important

          

The media type cannot be changed.

A sound made by a softphone or mobile phone when an incoming call is received.

When a call is placed on hold, the contact and agent are temporarily unable to communicate with one another. The call is still held by the network and the agent is able to reconnect with the contact. Music on hold (MOH) or other pre-recorded media is played to the waiting contact.

Music on Hold. The music played to a caller while their call is on hold either in queue or by an agent. A media file of type audio file.

## Related

- [Queues](/inbound-queues.md)
- [Flow Builder](/inbound-flow-builder.md)
- [System settings](/administration-system-settings.md)
- [Dialer campaigns overview](/outbound-dialer-campaigns-overview.md)
- [Agent Panel](/agent-panel.md)
- [Omnichannel Workspace](/omnichannel-workspace.md)