---
title: "Sender ID groups"
slug: "administration-sender-id-groups"
description: "Create Sender ID groups to enable agents to select Sender IDs to send text messages on digital channels."
tags: ["Instagram", "Web-chat", "CID", "Messenger", "WhatsApp", "Caller ID", "Sender ID", "Telegram", "Facebook", "SMS"]
updated: 2025-09-23T11:36:31Z
published: 2025-09-23T11:36:31Z
canonical: "docs.voiso.com/administration-sender-id-groups"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sender ID groups

**Who should read this article**: Administrators

Create Sender ID groups to enable agents to select Sender IDs to send text messages on digital channels.

          Important

    

The **Sender ID groups** feature is available for contact centers on the Pro plan or higher.

## Introduction

All countries, telecom networks, and digital channel network providers require businesses to provide a Sender ID with any text messages sent to their customers.

Work with your Voiso Account Manager to create the correct Sender IDs for the countries, telecoms, and channels that you want to use to send text messages. The information in the following article applies to Sender IDs whether you are sending SMS or other text messages: [SMS Sender IDs in detail](/v1/docs/how-to-start-sending-sms#SMS-Sender-IDs-in-detail).

Voiso enables users with the [Admin and Supervisor](/v1/docs/basic-user-roles) or [custom](/v1/docs/administration-security-access-groups) roles to create Sender ID groups.

To access the **Sender ID groups** page, from the Voiso navigation bar, navigate to **Administration > Sender ID groups**.

![Sender ID Groups Sender ID Groups View](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Sender%20ID%20Groups%20Sender%20ID%20Groups%20View.png)

The **Sender ID groups** page includes two tabs, **Sender IDs** and **Sender ID groups**.

### Sender ID groups tab

The **Sender ID groups** tab contains a searchable table that lists all your Sender ID groups. You can sort the table by **Group name**, **Sender IDs**, or **Description**.

To delete one or more Sender ID groups, select it in the table, then click **Delete** (the trash can icon).

![Sender ID Groups Sender ID Groups View](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Sender%20ID%20Groups%20Sender%20ID%20Groups%20View.png)

### Sender IDs tab

The **Sender IDs** tab contains a searchable table that lists all your Sender IDs. You can sort the table by **Sender ID** or **Description**. This table is view-only.

![Sender ID Groups Sender ID Page](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Sender%20ID%20Groups%20Sender%20ID%20Page.png)

## Creating Sender IDs

You require a Sender ID for all outgoing text messages so that the message source is recognized by your contacts and their countries, telecom networks, and digital channels networks.

Contact your Voiso Account Manager to create your Sender IDs. After your Voiso Account Manager creates Sender IDs for your contact center.

## Creating Sender ID groups

After your Voiso Account Manager creates Sender IDs for your contact center, you may create Sender ID groups. Sender ID groups work similarly to the way that [Caller ID groups](/v1/docs/outbound-cid-groups) work. You assign one or more Sender IDs to a team, and agents may select only from those Sender IDs when they send a text message.

To create a Sender ID group, in the Voiso navigation bar, navigate to **Administration > Sender ID groups**, then follow these steps:

1. Click **Add Sender ID group** to display the **Add Sender ID group** page.  

![Sender ID Groups Add New Sender ID Group View](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Sender%20ID%20Groups%20Add%20New%20Sender%20ID%20Group%20View.png)
2. In the **Group name** field, specify a name for the Sender ID group.
3. In the **Description** field, specify a description of the group, such as its intended business use.
4. In the **Assigned Sender IDs** section, click **Manage** to specify one or more Sender IDs to assign to the group.  

![Sender ID Groups Sender ID Assignment](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Sender%20ID%20Groups%20Sender%20ID%20Assignment.png)
5. In the **Assigned teams** section, click **Manage** to specify the [teams](/v1/docs/users-teams) that are members of the Sender ID group.  

![Sender ID Groups Team Assignment](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Sender%20ID%20Groups%20Team%20Assignment.png)
6. Click **Save** to create the Sender ID group and make it available to agents who are members of the specified team or teams.

The identification phone number used to send an SMS. The number that is displayed to the message recipient. SIDs might become flagged by phone network providers if they are reported as SPAM or fraudulent.

## Related

- [Sending SMS](/agent-panel-sending-sms.md)
- [How to start sending SMS](/how-to-start-sending-sms.md)
- [Message templates](/administration-message-templates.md)