--- title: "Administration" slug: "administration" type: "index" canonical: "docs.voiso.com/administration" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Administration 1 sub category | 18 articles ## [Allowed hosts/subnets](https://docs.voiso.com/docs/administration-allowed-hosts-subnets.md) Updated on 2025-09-22 | Published on 2023-03-01 Who should read this article : Administrators Manage the list of IP addresses from which users may log into your contact center. Introduction To enhance security and control access to your contact... ## [API keys](https://docs.voiso.com/docs/api-keys.md) Published on 2026-03-27 Who should read this article : Administrators Use API keys to authenticate your integrations with the Voiso v4 API. Introduction API keys let admins create static credentials for your integrations... ## [Billing](https://docs.voiso.com/docs/administration-billing.md) Updated on 2026-09-04 | Published on 2024-01-02 Who should read this article : Administrators Use the Billing feature to track your account usage, invoices, payment methods, transactions, and account activity. Introduction The Billing page enables... ## [Delete recordings](https://docs.voiso.com/docs/administration-delete-recordings.md) Updated on 2025-09-22 | Published on 2023-03-31 Who should read this article : Administrators You can delete voice call recordings from the Voiso recording data storage by phone number and by timespan. Introduction Voiso automatically saves your... ## [Digital channels](https://docs.voiso.com/docs/digital-channels.md) Updated on 2025-10-09 | Published on 2024-04-18 Who should read this article : Administrators You can connect, configure, and manage digital channels to your contact center to enable your agents to handled omnichannel interactions. Important The... ## [Integrations](https://docs.voiso.com/docs/administration-crm-integration-settings.md) Updated on 2025-08-27 | Published on 2023-03-31 Who should read this article : Administrators Tip Refer to the Integrations overview article to find the link to your specific CRM to learn about the settings for this page. Important D... ## [Interaction context mapping](https://docs.voiso.com/docs/interaction-context-mapping.md) Updated on 2026-09-30 | Published on 2026-04-24 Who should read this article : Administrators Interaction context mapping lets administrators map incoming interaction data from supported sources to standardized fields in Voiso, so the information... ## [Keyword groups](https://docs.voiso.com/docs/administration-keyword-groups.md) Updated on 2026-04-15 | Published on 2023-03-27 Who should read this article : Administrators Organize keywords into groups that support the Speech analytics feature, enabling call transcript analysis based on your business needs. Important The... ## [Media](https://docs.voiso.com/docs/administration-media.md) Updated on 2025-09-23 | Published on 2023-03-01 Who should read this article : Administrators The Voiso Media feature enables you to maintain a library of music, voice messages, and ringtone s for your contact center. Introduction The Media page... ## [Message templates](https://docs.voiso.com/docs/administration-message-templates.md) Updated on 2026-02-13 | Published on 2023-03-28 Who should read this article : Administrators Create canned text messages (standard responses) that your agents can send to contacts using SMS or digital channels, saving time and ensuring accuracy.... ## [Security Access Groups](https://docs.voiso.com/docs/administration-security-access-groups.md) Updated on 2026-09-14 | Published on 2023-03-27 Who should read this article : Administrators Create and modify custom user access groups (roles) to grant or restrict access to Voiso features. Important The Security access groups feature is... ## [Sender ID groups](https://docs.voiso.com/docs/administration-sender-id-groups.md) Updated on 2025-09-23 | Published on 2023-03-28 Who should read this article : Administrators Create Sender ID groups to enable agents to select Sender IDs to send text messages on digital channels. Important The Sender ID groups feature is... ## [System Settings](https://docs.voiso.com/docs/system-settings.md) 7 articles ## [Topics](https://docs.voiso.com/docs/topics.md) Updated on 2025-02-14 | Published on 2024-07-19 Who should read this article : Administrators, Supervisors Specify which topics are enabled for the Topic Identification feature, which automatically categorizes call recordings with relevant topic... ## [Unavailable codes](https://docs.voiso.com/docs/administration-unavailable-codes.md) Updated on 2025-09-29 | Published on 2023-03-27 Who should read this article : Administrators Create custom unavailable codes that agents may select for their unavailability status. Introduction Agents might be Unavailable to take calls for many... ## [Unlimited-use licenses](https://docs.voiso.com/docs/administration-unlimited-use-licenses.md) Updated on 2026-08-05 | Published on 2026-08-05 Who should read this article : Administrators Assign an unlimited-use license to a user so that the services included in the license are free for that user, for a fixed monthly fee per seat.... ## [Voice providers](https://docs.voiso.com/docs/voice-providers.md) Updated on 2026-06-02 | Published on 2025-07-16 Who should read this article : Administrators Learn to implement and manage BYOC in your contact center by adding voice providers and setting up destination-based routing rules. Introduction The Voice... ## [Webhooks](https://docs.voiso.com/docs/webhooks.md) Updated on 2025-10-02 | Published on 2024-05-23 Who should read this article : Administrators Voiso 's Webhooks feature allows you to subscribe to call events and integrate them into your automated workflows, custom applications, and external... ## [Wrap-up codes](https://docs.voiso.com/docs/administration-wrap-up-codes.md) Updated on 2026-09-21 | Published on 2023-03-08 Who should read this article : Administrators Define codes or tags specific to your business that indicate interaction outcomes. Agents assign Wrap-up codes during their after-call work activities....