---
title: "Omnichannel Workspace"
slug: "agent-guide-omnichannel-workspace"
type: "index"
canonical: "docs.voiso.com/agent-guide-omnichannel-workspace"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Omnichannel Workspace

7 articles

## [Getting started](https://docs.voiso.com/docs/agent-getting-started-omnichannel-workspace.md)

Updated on 2026-01-29 | Published on 2024-01-19

Who should read this article : Agents The Omnichannel Workspace lets you handle all digital messaging channels and voice interactions in a single workspace. Introduction The Omnichannel Workspace...

## [Using Omnichannel Workspace](https://docs.voiso.com/docs/using-omnichannel-workspace.md)

Updated on 2026-08-12 | Published on 2024-03-06

Who should read this article : All users The Omnichannel Workspace is an easy-to-use, all-in-one tool for handling digital and voice interactions. Introduction The Voiso Agent Workspace, or...

## [WhatsApp interactions](https://docs.voiso.com/docs/omnichannel-workspace-whatsapp-interactions.md)

Updated on 2025-10-31 | Published on 2024-01-19

Who should read this article : Agents Use the WhatsApp channel to exchange messages with WhatsApp users who have opted in to receive messages from your organization. Introduction If the WhatsApp...

## [Webchat interactions](https://docs.voiso.com/docs/omnichannel-workspace-webchat-interactions.md)

Published on 2024-05-21

Who should read this article : Agents How to handle webchat interactions with contacts who requested a chat from your organization's website chat widget. Introduction Organizations use webchat on...

## [Telegram interactions](https://docs.voiso.com/docs/omnichannel-workspace-telegram-interactions.md)

Published on 2024-05-21

Who should read this article : Agents Use the Telegram channel to exchange messages with Telegram users who have sent messages to your organization. Introduction Telegram is a popular secure messaging...

## [Viber interactions](https://docs.voiso.com/docs/viber-interactions.md)

Published on 2024-01-19

Who should read this article : Agents Use the Viber channel to exchange messages with your contacts. Introduction If the Viber channel is assigned to you in the Omnichannel Workspace, you can receive...

## [CRM Contact Lookup](https://docs.voiso.com/docs/omnichannel-crm-contact-lookup.md)

Updated on 2026-07-31 | Published on 2025-07-18

Who should read this article : All users View contact information from your connected CRM (HubSpot, Salesforce, or Zenoti) automatically when handling inbound communications in the Omnichannel...