--- title: "Agent Monitoring" slug: "agent-monitoring" type: "index" canonical: "docs.voiso.com/agent-monitoring" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Agent monitoring 9 articles ## [Agent monitoring overview](https://docs.voiso.com/docs/reporting-agent-monitoring-overview.md) Updated on 2025-09-23 | Published on 2024-03-08 Who should read this article : Administrators, Supervisors Create dashboards to monitor agent activity and access the Agent Zoom. Introduction Supervisors and floor managers can use the Agent... ## [Agent List](https://docs.voiso.com/docs/reporting-agent-list-dashboard.md) Updated on 2025-09-23 | Published on 2024-12-06 Who should read this article : Administrators, Supervisors Monitor agents on selected teams in real-time. Introduction The Agent List widget enables you to monitor Agent s on selected team s in... ## [Agent Counter](https://docs.voiso.com/docs/reporting-agent-counter.md) Published on 2025-07-31 Who should read this article : Administrators, Supervisors Monitor the number of agents by their availability status. Introduction The Agent Counter widget displays the number of agents by their... ## [Talk Time/Unique Clients](https://docs.voiso.com/docs/reporting-talk-time-unique-clients.md) Published on 2025-07-31 Who should read this article : Administrators, Supervisors Monitor the maximum duration each agent spent talking with a unique contact, and the number of unique contacts each agent called.... ## [Agent Activity Duration](https://docs.voiso.com/docs/reporting-agent-activity-duration.md) Published on 2025-07-31 Who should read this article : Administrators, Supervisors Monitor the total time that agents spent in each status. Introduction The Agent Activity Duration widget displays a pie chart of agent status... ## [Redial Counter](https://docs.voiso.com/docs/reporting-redial-counter-dashboard.md) Published on 2025-07-31 Who should read this article : Administrators, Supervisors Monitor the number of call attempts to a destination number by team members. Introduction The Redial Counter widget displays the number of... ## [Service Level](https://docs.voiso.com/docs/reporting-service-level.md) Published on 2025-07-31 Who should read this article : Administrators, Supervisors Monitor service level statistics for omnichannel interactions. Introduction For Omnichannel (digital) interactions, the Service Level widget... ## [Wrap-up Codes](https://docs.voiso.com/docs/reporting-wrap-up-codes-dashboard.md) Published on 2025-07-31 Who should read this article : Administrators, Supervisors Monitor Wrap-up code usage by agents. Introduction The Wrap-Up Codes widget displays the wrap-up codes assigned by agents, on a selected team... ## [Keyword Counter](https://docs.voiso.com/docs/reporting-keyword-counter.md) Updated on 2025-09-23 | Published on 2025-07-31 Who should read this article : Administrators, Supervisors Monitor keyword usage by agents and contacts. Important The Speech Analytics and Keywords features are available for contact centers on the...