--- title: "Click-to-call Chrome Extension" slug: "agent-panel-click-to-call-chrome-extension" description: "Enhance your contact center experience with the Google Chrome extension that enables you to click-to-call and click-to-SMS from any webpage." updated: 2026-02-27T11:18:56Z published: 2026-02-27T11:18:56Z canonical: "docs.voiso.com/agent-panel-click-to-call-chrome-extension" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Click-to-call Chrome Extension **Who should read this article**: All users Enhance your contact center experience with click-to-call and click-to-SMS from any webpage. ## Introduction Important Contact your administrator or supervisor to determine whether the Voiso Chrome extension is permitted in your contact center and whether your account has the correct configuration and permissions to use it. The [Voiso Chrome extension](https://chrome.google.com/webstore/detail/voiso-contact-center/nfbfbimallihdifpcnddcijefianogcm) enables *automatic phone number identification* on any webpage, including helpdesks, CRMs, and sales software. It seamlessly connects with Voiso for outbound calling and SMS. When the Voiso Chrome extension is active, you can click any highlighted phone number on a webpage to dial a call or start an SMS from [Agent Panel](/v1/docs/agent-panel). Click-to-call provides all standard **Agent Panel** features, including recording, transfer, conference, consultation, mute, hold, SMS, and call notes. The Voiso Chrome extension simplifies your workflow. You no longer have to leave the current webpage to make a call or send an SMS—you can do it directly from the webpage, improving your productivity and efficiency. ## Installing the Voiso Chrome extension To install and start using the extension: 1. Go to the Chrome Web Store and search for the Voiso Chrome extension, or [open it directly](https://chrome.google.com/webstore/detail/voiso-contact-center/nfbfbimallihdifpcnddcijefianogcm). 2. On the **Voiso Contact Center** page, click **Add to Chrome**. 3. When prompted, click **Add extension**. 4. In the browser menu bar, click the **Voiso Contact Center** extension icon. 5. Click **Log in to Voiso**. 6. On the **Login** page, enter your username and password, then click **Login**. 7. Click the **Extensions** icon in the browser menu bar and pin **Voiso Contact Center**. 8. Click the extension icon again and make sure **Highlight phone numbers** is enabled. Then click **Launch Agent Panel**. 9. When **Agent Panel** opens, set your status to **Available** to begin receiving and making calls. [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Chrome%20Extension%20Chrome%20Web%20Store%20Masked.mp4) ## Using click-to-call ### With numbers including country codes Ensure that you have installed and activated the [Voiso Chrome extension](/v1/docs/chrome-extension#installing-the-voiso-contact-center-chrome-extension), then navigate to a browser window and open a page containing phone numbers. Tip If the page was already open, refresh the page to enable phone number detection. To make a call, follow these steps: 1. Find a phone number on the web page and hover your mouse pointer over it. ![Chrome Extension 2 Pop-up](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Chrome%20Extension%202%20Pop-up.png) 2. From the tooltip, click the phone icon to call the number. 3. The call is dialed automatically in **Agent Panel**. Watch this short tutorial video to see how to use the Chrome Extension to make a call. [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Chrome%20Extension%202%20C2C%20No%20Country%20Code.mp4) ### With numbers excluding country codes Some web pages and CRMs store phone numbers as local numbers without a country code. To call these numbers, enable **Use default country code** in the Voiso Chrome extension and select the country code you want to apply. When **Use default country code** is enabled, the extension prepends the selected country code to the number you click before sending it to **Agent Panel**. To make a call from a local number, follow these steps: 1. In the browser menu bar, click the pinned **Voiso Contact Center** extension icon. 2. Ensure that **Highlight phone numbers** is enabled. 3. Enable **Use default country code**, then select your default country code. 4. Open the web page containing phone numbers. If the page was already open, refresh it. 5. Hover your mouse pointer over a highlighted phone number. ![Chrome Extension 2 Pop-up](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Chrome%20Extension%202%20Pop-up.png) 6. From the tooltip, click the phone icon to call the number. 7. The call is dialed in **Agent Panel** with the selected country code prepended. Watch this short tutorial video to see how to use the Chrome Extension to make a call and prepend a country code. [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Chrome%20Extension%202%20C2C%20With%20Country%20Code.mp4) Note When **Use default country code** is enabled, the selected country code is prepended to any number you click. Disable this option if the numbers on the page already include country codes. ## Using click-to-SMS ### With numbers including country codes Ensure that you have installed and activated the Voiso [Chrome extension](/v1/docs/chrome-extension#installing-the-voiso-contact-center-chrome-extension), then navigate to a browser window and open a page containing phone numbers. Tip If the page was already open, refresh the page to enable phone number detection. To send an SMS, follow these steps: 1. Find a phone number on a web page and hover your mouse pointer over it. 2. From the tooltip, click the **Message** icon to open **Agent Panel** on the **New SMS** page. The phone number is automatically added in the **To** field. ![Chrome Extension 2 Pop-up](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Chrome%20Extension%202%20Pop-up.png) 3. Select a Sender ID in the **From** field. 4. Optionally select an SMS template in the **Template** field. 5. Modify or enter your message in the **Text SMS** field. 6. Click **Send**. Watch this short tutorial video to see how to use the Chrome Extension to send an SMS. [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Chrome%20Extension%202%20C2SMS%20No%20Country%20Code.mp4) ### With numbers excluding country codes Some web pages and CRMs store phone numbers as local numbers without a country code. To send an SMS to these numbers, enable **Use default country code** in the Voiso Chrome extension and select the country code you want to apply. When **Use default country code** is enabled, the extension prepends the selected country code to the number you click before opening the **New SMS** page in **Agent Panel**. To send an SMS from a local number, follow these steps: 1. In the browser menu bar, click the pinned **Voiso Contact Center** extension icon. 2. Ensure that **Highlight phone numbers** is enabled. 3. Enable **Use default country code**, then select your default country code. 4. Open the web page containing phone numbers. If the page was already open, refresh it. 5. Hover your mouse pointer over a highlighted phone number. ![Chrome Extension 2 Pop-up](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Chrome%20Extension%202%20Pop-up.png) 6. From the tooltip, click the **Message** icon. 7. **Agent Panel** opens on the **New SMS** page and the selected country code is prepended to the number in the **To** field. Note When **Use default country code** is enabled, the selected country code is prepended to any number you click. Disable this option if the numbers on the page already include country codes. Watch this short tutorial video to see how to use the Chrome Extension to send an SMS and prepend a country code. [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Chrome%20Extension%202%20C2SMS%20With%20Country%20Code.mp4) ## Troubleshooting The Chrome extension works only in normal browsing mode. **Incognito** mode is not supported. If phone numbers are not identified on a webpage, make sure **Highlight phone numbers** is enabled in the pinned Chrome extension. If it is already enabled, refresh the page. If the issue continues, contact your Voiso support representative, administrator, or supervisor. ## Related - [Outbound calls](/agent-panel-outbound-calls.md)