--- title: "Outbound campaigns in the Agent Panel" slug: "agent-panel-outbound-campaigns" description: "How to use Agent Panel in a Voiso Dialer outbound calling campaign." tags: ["User Interface", "Outbound", "campaigns", "How to", "WebRTC", "Agent Panel", "Softphone", "CRM", "Agent"] updated: 2026-04-30T09:40:20Z published: 2026-04-30T09:40:20Z canonical: "docs.voiso.com/agent-panel-outbound-campaigns" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Outbound campaigns **Who should read this article**: Agents How to use **Agent Panel** in a Voiso Dialer outbound calling campaign. ## Introduction The Voiso Dialer streamlines outbound calling by automatically dialing contacts and connecting you to calls answered by a person. This eliminates the need for manual dialing, saving time and reducing mistakes. In an outbound Dialer Campaign, you use **[Agent Panel](/v1/docs/agent-panel-getting-started)** to join and leave campaigns, handle calls, and select wrap-up codes. Watch this short overview video about how to handle Dialer campaign calls, then read the rest of article for the details. [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Dialer%20Campaign%20Agent%20Experience.mp4) ## Campaign Alerts Voiso provides two ways to notify you about Dialer campaigns you can or should join: - **Broadcast messages**: Your supervisor may send you a message about upcoming campaigns or those just starting. - **Agent Panel notifications**: If you are logged in, Voiso notifies you in **Agent Panel** that you have been added to one or more campaigns. ![Dialer Agent Added to Campaign](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Dialer%20Agent%20Added%20to%20Campaign.png) ## How to join a campaign To join a campaign, click the [Dialer campaign icon](/v1/docs/agent-panel-getting-started) in **Agent Panel** to open the **Dialer campaign** screen. Then, click the name of the campaign you want to join. ![Dialer Agent Two Campaigns](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Dialer%20Agent%20Two%20Campaigns.png) Calls are routed to you automatically as soon as a contact is reached. ![Dialer Agent Campaign Next Call](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Dialer%20Agent%20Campaign%20Next%20Call.png) ## Handling a campaign call Voiso Dialer automatically dials contacts during campaigns. When a contact answers, the call is routed to you, and the **[Call screen](/v1/docs/agent-panel-outbound-campaigns#call-screen)** is displayed. Tip In some contact centers, an alert is played when a call is connected. This alert is meant to draw your attention to the call. This is useful if you are working on other tasks while waiting for calls to connect. The alert can be up to 2 seconds long. Depending on how your contact center is set up, it might be a tone, music, or voice message. ![Dialer Agent Campaign Call](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Dialer%20Agent%20Campaign%20Call.png) 1. **Engage with the contact**: Speak through your microphone while hearing the caller in your headset. 2. **End the call**: Click **End** to hang up, or let the call end automatically if the contact hangs up. 3. **Wrap up the call**: At the end, select a wrap-up code that matches the outcome of the call. ![Dialer Agent Campaign Wrap-up Codes](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Dialer%20Agent%20Campaign%20Wrap-up%20Codes.png) ## Call screen The **Call screen** in **Agent Panel** provides tools and information to handle your calls efficiently. Information The controls visible on the Call screen are set up by your administrator. You may not see all the features described here. ![Dialer Campaigns Call Screen Labeled](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Dialer%20Campaigns%20Call%20Screen%20Labeled.png) | | Feature | Description | | --- | --- | --- | | 1 | Contact information | The name or ID of the contact and their phone number, along with the elapsed time of the call. | | 2 | Call controls | Buttons enabling you to manage the call. | | | Hold | Place the call on hold so that you and the contact cannot hear one another. For some features such as Consultation, the call is placed on hold automatically. | | | [Blind transfer](/v1/docs/agent-panel-transfer-consult-and-conference) | Immediately transfer to a number you dial a call without knowing if the call will be answered. | | | Keypad | Enter numbers using the dial pad to send DTMF. This is commonly used to navigate phone system menus. | | | Mute | Mute your microphone so that the contact cannot hear you. | | | [Consultation](/v1/docs/agent-panel-transfer-consult-and-conference) | Speak to another employee about a contact’s case, without the contact hearing the conversation, and transfer the call when necessary. | | | [Conference](/v1/docs/agent-panel-transfer-consult-and-conference) | Invite another party to join an active call, enabling all parties to hear and speak to one another. | | | Record | Start, pause, and stop recording a call (this feature is not available in all contact centers). | | | Audio settings | Select which connected devices to use for microphone and speaker. | | | [SMS](/v1/docs/agent-panel-sending-sms) | Send an SMS to the contact during the call. | | | [Notes](/v1/docs/call-notes#using-call-notes) | Add notes about a call during a call or during after call work. Call notes are saved in the call history. | | 3 | End | Button to hang up the call | | 4 | Volume control | Call volume control for your headset. Click it to mute the caller. Hover your mouse pointer to display the volume control slider. | | 5 | CID | The Caller ID (CID) that is displayed to the contact on their phone | | 6 | Status | Your current availability status and how long you have been in that status. When you are on an outgoing call, your status is **Outbound**. | | 7 | [Status menu](/v1/docs/agent-panel-getting-started#status-menu) | You cannot change your status while you are handling a call | ## Pausing calls You must [leave](/v1/docs/agent-panel-outbound-campaigns#leaving-a-campaign) a campaign if you must take a break. To resume taking calls, [rejoin the campaign](/v1/docs/agent-panel-outbound-campaigns#how-to-join-a-campaign). ## Leaving a campaign When you’re done working on a campaign, such as at the end of your shift, click the **Leave campaign** button. - **Dialer waiting screen**: Use this button when you are between calls. - **Call screen**: If you are on a call, you must complete the call before leaving the campaign. #### Dialer waiting ![Agent Panel Leave Campaign Dialer Waiting](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Agent%20Panel%20Leave%20Campaign%20Dialer%20Waiting.gif) #### Call screen ![Agent Panel Leave Campaign Button](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Agent%20Panel%20Leave%20Campaign%20Button.png) An outbound calling campaign where agents are assigned to handle calls that are automatically dialed and connected by the Voiso Dialer. Dialer handles the rate at which calls are dialed based on the number of available agents. The list of phone numbers in the campaign are pre-loaded from a CSV file or imported from a CRM. ## Related - [Outbound calls](/agent-panel-outbound-calls.md) - [Part 4: The agent experience](/outbound-dialer-campaign-agent-experience.md) - [Getting started](/agent-panel-getting-started.md)