---
title: "Sending SMS with Agent Panel"
slug: "agent-panel-sending-sms"
description: "How to use Agent Panel to send an SMS to a contact from an active phone call, the call history, or directly."
tags: ["text", "template", "message", "Sender ID", "SMS"]
updated: 2024-02-20T12:44:38Z
published: 2024-02-20T12:44:38Z
canonical: "docs.voiso.com/agent-panel-sending-sms"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Sending SMS

**Who should read this article**: Agents

How to use **Agent Panel** to send an SMS to a contact from an active phone call, the call history, or directly.

## Introduction

Your administrator might enable your account to allow you to send an SMS to one of your contacts either during an active call, your call history, or directly.

          Important

          

You can send up to 20 SMS messages to a specific number per day.

Your contact center might use message templates so that you do not have to write messages yourself. After you click the **SMS** button you can choose a message template from the **New SMS** panel.

Just like [outbound calls](/v1/docs/agent-panel-outbound-calls), outbound SMS should include a Sender ID to inform your contact that the SMS is from your organization. Your administrator assigns Sender IDs to your team. Use the default Sender ID or choose a different one, according to your organization's business practices.

## Sending an SMS to a contact from an active phone call

To send an SMS from an active call, follow these steps:

1. Click **SMS** to display the **New SMS** panel.
2. The **From** field displays the default Sender ID. To select a different Sender ID, click the **From** field to display a list of available Sender IDs.
3. The **Template** field displays **Without template** by default. If you do not want to use a template, compose a message in the **Text SMS** field.
4. To select a template, click the **Template** field to display a list of available templates.
5. You can edit template messages in the **Text SMS** field before sending them.
6. To send the message, click **Send**.

![Message Templates Agent Panel Send SMS](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Message%20Templates%20Agent%20Panel%20Send%20SMS.gif)

## Sending an SMS to a contact from your call history

You can also send an SMS to a contact from their call history.

1. Click **Recents** to display your recent calls.
2. To send an SMS from a previous interaction, click the kebab menu next to the interaction to display the interaction details.
3. Click **SMS** to display the **New SMS** panel.
4. The **From** field displays the default Sender ID. To select a different Sender ID, click the **From** field to display a list of available Sender IDs.
5. The **Template** field displays **Without template** by default. If you do not want to use a template, you must compose a message in the **Text SMS** field.
6. To select a template, click the **Template** field to display a list of available templates.
7. You may edit the message in the **Text SMS** field.
8. To send the message, click **Send**.

![Message Templates Call History Send SMS](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Message%20Templates%20Call%20History%20Send%20SMS.gif)

## Sending an SMS directly to a contact

To send an SMS directly to a contact, follow these steps:

1. Click **Menu** to display the **Menu** screen.
2. Click **SMS** to display the **New SMS** screen.
3. Click the **To** field to display the dialing panel.
4. Enter the number of the contact then click **Next**.
5. The **From** field displays the default Sender ID. To select a different Sender ID, click the **From** field to display a list of available Sender IDs. Select a Sender ID.
6. The **Template** field displays **Without template** by default. If you do not want to use a template, you must compose a message in the **Text SMS** field.
7. To select a template, click the **Template** field to display a list of available templates. Click a template to select it.
8. You may edit the message in the **Text SMS** field.
9. To send the message, click **Send**.

![Agent Panel Send SMS Directly](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Agent%20Panel%20Send%20SMS%20Directly.gif)

Short Message/Messaging Service. A text messaging service component of telephone, Internet, and mobile devices. It uses standardized communication protocols that lets mobile devices exchange short text messages. Voiso enables agents to send SMS to contacts.

The identification phone number used to send an SMS. The number that is displayed to the message recipient. SIDs might become flagged by phone network providers if they are reported as SPAM or fraudulent.

A type of menu that is represented by an icon or graphic consisting of three dots arranged vertically that resemble a type of food called a kebab. Clicking the kebab menu displays a list of options or functions that can be selected.

## Related

- [Agent Panel](/agent-panel.md)
- [Outbound calls](/agent-panel-outbound-calls.md)
- [Outbound campaigns](/agent-panel-outbound-campaigns.md)
- [Inbound calls](/agent-panel-inbound-calls.md)