--- title: "Agent workspace" slug: "agent-panel" type: "index" canonical: "docs.voiso.com/agent-panel" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Agent Panel 11 articles ## [Getting started](https://docs.voiso.com/docs/agent-panel-getting-started.md) Updated on 2026-02-11 | Published on 2023-01-26 Who should read this article : Agents The Agent Panel is a powerful yet simple-to-use tool that enables you to easily make and receive calls, join outbound campaigns, and monitor your performance.... ## [Outbound calls](https://docs.voiso.com/docs/agent-panel-outbound-calls.md) Updated on 2026-02-11 | Published on 2023-01-26 Who should read this article : Agents How to use Agent Panel to make an outgoing phone call. Introduction The Agent Panel is a small browser-based WebRTC Softphone application that enables you to make... ## [Click-to-call Chrome Extension](https://docs.voiso.com/docs/agent-panel-click-to-call-chrome-extension.md) Updated on 2026-02-27 | Published on 2025-10-31 Who should read this article : All users Enhance your contact center experience with click-to-call and click-to-SMS from any webpage. Introduction Important Contact your administrator or supervisor to... ## [Outbound campaigns](https://docs.voiso.com/docs/agent-panel-outbound-campaigns.md) Updated on 2026-04-30 | Published on 2023-01-26 Who should read this article : Agents How to use Agent Panel in a Voiso Dialer outbound calling campaign. Introduction The Voiso Dialer streamlines outbound calling by automatically dialing contacts... ## [Inbound calls](https://docs.voiso.com/docs/agent-panel-inbound-calls.md) Updated on 2025-10-31 | Published on 2023-01-26 Who should read this article : Agents How to use Agent Panel to receive an inbound phone call. Introduction The Agent Panel is a small browser-based WebRTC Softphone application that enables you to... ## [CRM Contact Lookup](https://docs.voiso.com/docs/agent-panel-crm-contact-lookup.md) Published on 2025-11-28 Who should read this article : All users View HubSpot contact details automatically when handling inbound messages in Agent Panel. Introduction When your contact center is integrated with HubSpot and... ## [Sending SMS](https://docs.voiso.com/docs/agent-panel-sending-sms.md) Updated on 2024-02-20 | Published on 2023-03-28 Who should read this article : Agents How to use Agent Panel to send an SMS to a contact from an active phone call, the call history, or directly. Introduction Your administrator might enable your... ## [Transfer, Consult, and Conference](https://docs.voiso.com/docs/agent-panel-transfer-consult-and-conference.md) Updated on 2025-03-21 | Published on 2023-01-26 Who should read this article : All users How to transfer a call, start a consultation call, or start a conference call. Introduction Sometimes you might need help handling an interaction, or perhaps... ## [Making internal calls](https://docs.voiso.com/docs/making-internal-calls.md) Published on 2025-04-09 Who should read this article : All users Search and dial internal targets by name or extension from Agent Panel. Note This feature might not be available in your contact center. Introduction You can... ## [Scheduled callback](https://docs.voiso.com/docs/scheduled-callback.md) Updated on 2025-09-24 | Published on 2024-02-21 Who should read this article : Agents Learn how to schedule, manage, and handle scheduled callbacks to provide timely follow-ups for your contacts. For Admins If you are looking for information about... ## [Agent metrics](https://docs.voiso.com/docs/agent-panel-agent-metrics.md) Updated on 2025-09-24 | Published on 2023-01-26 Who should read this article : Agents Real-time metrics enable agents to gauge their performance against their contact center standards. Introduction Your administrator sets up your account to display...