---
title: "April 15-19, 2024"
slug: "april-15-19-2024"
description: "Release note April 15-19, 2024"
updated: 2025-09-24T16:15:25Z
published: 2025-09-24T16:15:25Z
canonical: "docs.voiso.com/april-15-19-2024"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# April 15-19, 2024

## New in this release

### Digital channels

A new self-serve interface is added to enable the management of digital channels (Omnichannel interactions). The **Telegram** channel can now be connected by contact center administrators.

#### Digital channels page

The new **[Digital channels](/v1/docs/digital-channels)** page enables you to connect, configure, and manage digital channels to your contact center and enable your agents to handle omnichannel interactions.

To access the **Digital channels** page, from the Voiso navigation bar, navigate to **Administration > Digital channels**.

#### Telegram

After you [set up your Telegram account](/v1/docs/omnichannel-telegram), use the **Digital channels** page to connect your account to your contact center.

### Flow builder

The **Flow builder** now supports the use of custom-defined variables within interaction flows. This functionality replaces the previous variable management system where the **HTTP Request** node supported the use of the `{{http_req_x}}` variables to store the results of **GET** requests.

#### Variable management

[Custom variables](/v1/docs/flow-builder-variable-management), which you define, enable you to reuse data from a request response elsewhere in your interaction flow and develop flexible custom routing logic. Variables facilitate passing data from node to node and making routing decisions based on their values.

The **[Flow builder](/v1/docs/inbound-flow-builder-overview)** variable management feature enables you to define and use custom variables in the following nodes:

- [Route](/v1/docs/flow-builder-route)
- [Send message](/v1/docs/flow-builder-send-message)
- [HTTP request](/v1/docs/http-request)
- [Conditions](/v1/docs/conditions)

### User Profile

The **User Profile** menu and **Account settings** panel is added to the main menu bar to enable users to view and manage account information and settings, including selecting a preferred language.

#### User Profile menu

The User Profile menu includes account information, a link to the **Account settings** panel, a link to the documentation portal, and the **Sign out** option.

#### Account settings panel

The **Account settings** panel includes the following information and capabilities:

- Username
- contact center email address
- name of your contact center
- assigned Caller ID
- WebRTC extension
- UI language selection

          Note

          

Contact your Voiso representative to ask about UI language selection.

## Improvements

### UX and UI improvements

#### Extended Call Details (CDR)

The **Extended Call Details** page is completely redesigned to offer an improved user experience. Improvements include:

- Enhanced [Speech Analytics](/v1/docs/speech-analytics) in the Call Recording Player, including waves for talk time, sentiment, and topics (coming soon).
- Enhanced call metadata view including the new Silence metric.
- Call events link to call recordings.
- Incorporation of call events into the call transcript.
- Transcript with the search spotlight and keywords highlighted and color-coded. Hovering on a keyword indicates relevance to the [keyword group](/v1/docs/administration-keyword-groups).

          Note

          

Documentation updates for this feature are in progress.

#### Chat attachment support

[Webchat](/v1/docs/omnichannel-webchat) and [premium support chat](/v1/docs/premium-chat-support) support additional file formats for attachments: *.csv*, *.xlsx*, *.pptx*, *.mp3*, and *.mp4*

The maximum size of a single file that may be attached is now 100MB.

### Other improvements

#### Users API filtering

The [Users API](https://developers.voiso.com/reference/users) now supports the use of filters to enable you to return a subset list of users and their parameters based on the following properties:

`name`: The name of the user. `email`: The email address of the user. `sip_account`: The SIP server address for the user's WebRTC Softphone. `sag`: The user's role. `extension`: The WebRTC extension of the user. `caller_id`: The Caller ID group of the user. `timezone`: The time zone of the user.

For more information, refer to [Users](https://developers.voiso.com/reference/users-overview) in the Developer's Portal.