---
title: "April 2025"
slug: "april-2025"
description: "Major documentation updates for April 2025"
updated: 2025-09-24T16:48:51Z
published: 2025-09-24T16:48:51Z
canonical: "docs.voiso.com/april-2025"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# April 2025

## Two-factor authentication

**April 24, 2025**

Two-factor authentication (2FA) is now mandatory for all contact centers. A new procedure for setting up 2FA, inlcuding a video, is documented in the Agent Guide. Going forward, users must use 2FA every time they sign in.

Related articles:

- [Two-factor authentication](/v1/docs/two-factor-authentication)
- [Multi-factor authentication](/v1/docs/multi-factor-authentication)
- [System settings](/v1/docs/administration-system-settings)

## List campaigns API

**April 24, 2025**

The `Filter[{{param}}]` structure is no longer required when adding parameters to your List Campaign requests. You can now use the parameter name directly.

Related articles:

- [List campaigns description](https://developers.voiso.com/reference/list-campaigns-overview)
- [List campaigns](https://developers.voiso.com/reference/list_campaigns)

## Send SMS using templates API

**April 24, 2025**

The Voiso API now supports SMS templates with the Send SMS API endpoint. The SMS template API can be used to retrieve a list of all your contact center’s SMS canned messages and their details.

Related articles:

- [Send SMS description](https://developers.voiso.com/reference/send-sms-overview)
- [Send SMS](https://developers.voiso.com/reference/send_sms)
- [SMS templates description](https://developers.voiso.com/reference/sms-templates-description)
- [SMS templates](https://developers.voiso.com/reference/listsmstempaltes)

## Answering Machine Detection

**April 24, 2025**

The Answering Machine Detection feature may be made optional for your contact center. When it is enabled for a contact center, it can be made active by default when new users are created.

Related articles:

- [Answering Machine Detection](/v1/docs/use-cases-amd)
- [Basic user roles](/v1/docs/basic-user-roles)
- [Users](/v1/docs/users-users)

## Flows: Assigning channels

**April 24, 2025**

When you create a new [Flow](/v1/docs/inbound-flows), you can view which numbers are assigned to other flows. A link next to each number takes you directly to the assigned flow, allowing you to easily unassign it so you can assign it to your new flow.

Related articles:

- [Flows](/v1/docs/inbound-flows)

## Transcript translation

**April 9, 2025**

In contact centers with Speech Analytics enabled, users with access to Call Detail Records can choose their preferred language for call transcripts. This feature enables supervisors and analysts to view call transcripts translated from one of the supported languages into the language preference they set in their user profile, ensuring consistent review of interactions in multilingual environments.

Related articles:

- [User Profile (Supervisor Guide)](/v1/docs/supervisor-user-profile)
- [Using Call Detail Records to monitor interactions](/v1/docs/supervisor-workflows-using-the-cdr)
- [Speech Analytics](/v1/docs/speech-analytics)
- [Extended Call Details: Voice](/v1/docs/extended-call-details-voice)

## Webchat greeting

**April 9, 2025**

You can now specify a greeting message and notification badges when you configure a webchat digital channel.

Related articles:

- [Webchat](/v1/docs/omnichannel-webchat)

## Agent activity webhook

**April 9, 2025**

The `agent.status.update` webhook enables you to be notified when agents change their availability status.

Related articles:

- [Webhooks](/v1/docs/webhooks)
- [Webhooks overview](https://developers.voiso.com/reference/webhooks-overview)
- [Agent status events](https://developers.voiso.com/reference/agentstatusupdate)

## Making internal calls

**April 9, 2025**

A search feature is now available to make it easier for users to make calls to other users by name or by number.

Related articles:

- [Making internal calls](/v1/docs/making-internal-calls)

## WhatsApp

**April 7, 2025** A new overview video has been added that demonstrates how to connect your WhatsApp channel to Voiso Digital channels, enabling your agents to manage WhatsApp interactions directly within the Agent Workspace.

Related articles:

- [WhatsApp](/v1/docs/omnichannel-whatsapp#connecting-whatsapp-to-your-contact-center)