---
title: "Release Note"
slug: "april-29-may-3-2024"
description: "Release note for April 29 - May 3, 2024"
updated: 2025-09-24T16:14:02Z
published: 2025-09-24T16:14:02Z
canonical: "docs.voiso.com/april-29-may-3-2024"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# April 29 - May 3, 2024

## New in this release

### Zoho integration

The Voiso [Zoho CRM integration](/v1/docs/crm-zoho#ticket-creation) now creates tickets and new contacts when an agent uses Agent Panel to handles inbound and outbound calls, including click-to-call.

#### Ticket creation

When an agent completes an inbound, manually dialed outbound, or click-to-call outbound call, Voiso automatically creates a ticket for the call and assigns it to the agent who handled it.

### CDR

#### CSV export

The following columns are added to the [CSV export](/v1/docs/reporting-cdr#csv-export) of the Call Detail Records search result table:

- **Campaign**: the name of the Dialer campaign
- **Strategy**: the strategy used in the Dialer campaign

## Improvements

### Flow Builder

The [Flow Builder](/v1/docs/inbound-flow-builder-overview) has been improved to enable moving the canvas using right-click and drag and multiple node selection using left-click and drag.

### CDR API

The [CDR API](https://developers.voiso.com/reference/cdr-1) now supports querying based on the `uuid` filter. For other details, refer to [How to retrieve CDRs](https://developers.voiso.com/reference/how-to-retrieve-cdrs).

### Chrome Extension Click-to-SMS

The [Voiso Chrome Extension](/v1/docs/chrome-extension) now also supports click-to-SMS capabilities.