--- title: "August 2024" slug: "august-2024" description: "Major documentation updates for August 2024" updated: 2025-09-25T09:52:08Z published: 2025-09-25T09:52:08Z canonical: "docs.voiso.com/august-2024" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # August 2024 ## Text-to-speech **August 28, 2024** Text-to-speech is now available to enable you to create audio messages for inbound flows based on text scripts. In this initial release, text-to-speech is available for the **Play Audio** node. Related articles: - [Text-to-speech](/v1/docs/text-to-speech) - [Play Audio](/v1/docs/flow-builder-play-audio) ## Speech Synthesis Markup Language support **August 28, 2024** Speech Synthesis Markup Language (SSML) is supported for the text-to-speech feature. This **SSML syntax** article describes the SSML tags that you can use to enhance your text-to-speech messages. Related articles: - [Text-to-speech](/v1/docs/text-to-speech) - [SSML syntax](/v1/docs/ssml-syntax) ## Voice samples **August 28, 2024** Sample voices are available for you to hear what each of the supported voices for text-to-speech sound like. Related articles: - [Voice samples](/v1/docs/voice-samples) ## Play Audio node **August 28, 2024** The **Play Audio** node in **Flow Builder** now supports both media files and text-to-speech audio formats for inbound flow announcements. You can write text messages that the **Play Audio** node plays as spoken audio. Related articles: - [Play Audio](/v1/docs/flow-builder-play-audio) - [Text-to-speech](/v1/docs/text-to-speech) ## Webchat widget **August 28, 2024** The Webchat widget automatically adjusts to fit the entire screen of mobile phones. Related articles: - [The Webchat widget on mobile phones](/v1/docs/digital-channels#the-webchat-widget-on-mobile-phones) ## Agent Workspace CRM integration **August 21, 2024** The **Omnichannel Integration Guide** is now available to help you integrate the Voiso Omnichannel Agent Workspace into your CRM applications using Voiso's iframe, API, and webhook capabilities. Related articles: - [Integrating Omnichannel Agent Workspace into your applications](/v1/docs/developers-portal-and-apis#integrating-omnichannel-agent-workspace-into-your-applications) - [Integrating Omnichannel Agent Workspace into your applications](https://developers.voiso.com/reference/welcome-to-the-voiso-api-documentation#integrating-omnichannel-agent-workspace-into-your-applications) (Developers Portal) ## Users API **August 21, 2024** The **Users** API has been modified to no longer support the `filter[<parameter>]=<value>` structure. It now uses `<parameter>=<value>` alone in the request. Related articles: - [Users](https://developers.voiso.com/reference/users-overview) ## Webhooks **August 14, 2024** The following events have been added to the **Webhooks** feature: - `outbound.call.ended` - `inbound.call.ended` - `dialer.call.ended` Related articles: - [Webhooks](/v1/docs/webhooks) - [Webhooks overview](https://developers.voiso.com/client/#/rest/webhooks/webhooks-overview) ## Webhooks **August 14, 2024** The following article has been extensively updated for the Webhooks developer documentation: - [Webhooks overview](https://developers.voiso.com/client/#/rest/webhooks/webhooks-overview) The following articles have been added to the Webhooks developer documentation: - Call webhooks - [Outbound call events](https://developers.voiso.com/client/#/rest/webhooks/call-webhooks/outbound-calls/outbound-call-events) - [Inbound call events](https://developers.voiso.com/client/#/rest/webhooks/call-webhooks/inbound-calls/inbound-call-events) - [Dialer call events](https://developers.voiso.com/client/#/rest/webhooks/call-webhooks/dialer-calls/dialer-call-events) - Digital interaction webhooks - [Digital interaction events](https://developers.voiso.com/client/#/rest/webhooks/digital-interaction-webhooks/digital-interaction-events) The following articles and features are deprecated in the Webhooks developer documentation: - [Call notify](https://developers.voiso.com/client/#/rest/webhooks/call-notify-deprecated/call-notify-overview) - [Call outcome logging](https://developers.voiso.com/client/#/rest/webhooks/call-outcome-logging-deprecated/call-outcome-logging-overview) ## Raw data streaming to AWS SQS **August 14, 2024** The **Raw Data Streaming to AWS SQS** feature has been updated to replicate interaction data to Amazon Web Services SQS based on the following event triggers: - `outbound.call.ended` - `inbound.call.ended` - `dialer.call.ended` Important Legacy AWS SQS streaming is supported if none of the event triggers are selected in the **Administration > System settings > AWS SQS SETTINGS**. Related articles: - [Raw data streaming to Amazon SQS settings](/v1/docs/administration-system-settings#raw-data-streaming-to-amazon-sqs-settings) - [Raw data streaming to SQS](https://developers.voiso.com/client/#/rest/data-transfer-services/raw-data-streaming-to-sqs) ## Webhooks **August 6, 2024** The following events have been added to the **Webhooks** feature to support [Digital channels](/v1/docs/digital-channels) interactions: - `message.received` - `conversation.ended` Related articles: - [Webhooks](/v1/docs/webhooks) - [Webhooks overview](https://developers.voiso.com/client/#/rest/webhooks/webhooks-overview) ## Scheduled Callbacks API **August 6, 2024** Callbacks can now be scheduled using the **Scheduled Callbacks** API. Related articles: - [Scheduled Callbacks API](https://developers.voiso.com/client/#/rest/api-overview/scheduled-callback/scheduled-callback) - [Scheduling callbacks](/v1/docs/scheduling-callbacks) - [Scheduled callback](/v1/docs/scheduled-callback) ## Sensitive Data Access Report **August 6, 2024** You can now schedule the **Sensitive Data Access Report**. Related articles: - [Scheduled reports](/v1/docs/reporting-historical-reports-overview#scheduled-reports) - [Sensitive Data Access Report](/v1/docs/reporting-sensitive-data-access-report) ## Send Messages API **August 6, 2024** Support for WhatsApp templates with parameters has been added to the **Send Messages API**. Use the `template_data` parameter array to include values for the parameters in your WhatsApp templates. Related articles: - [Send messages](https://developers.voiso.com/client/#/rest/api-overview/digital-messages/send-messages) - [WhatsApp](/v1/docs/omnichannel-whatsapp)