---
title: "August 2025"
slug: "august-2025"
updated: 2025-09-24T16:38:34Z
published: 2025-09-24T16:38:34Z
canonical: "docs.voiso.com/august-2025"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# August 2025

## Outbound Dialer campaign waiting media

**August 28, 2025**

You can now add separate media to play Music on Hold (MOH) to agents who are in the **Dialer waiting** status during outbound Dialer campaigns. Set the **Music on dialer waiting** option on the **System settings** page, then select a **Music on Hold** media that you have uploaded to the **Media** page.

Related articles:

- [System settings](/v1/docs/administration-system-settings)
- [Media](/v1/docs/administration-media)
- [Dialer campaigns overview](/v1/docs/outbound-dialer-campaigns-overview)
- [Part 1: Getting started](/v1/docs/outbound-dialer-campaign-getting-started)
- [Part 4: The agent experience](/v1/docs/outbound-dialer-campaign-agent-experience)

## HubSpot contact masking

**August 28, 2025**

A new contact masking option is now available in the HubSpot CRM integration settings. This feature allows administrators to hide real contact phone numbers from agents while maintaining click-to-call functionality. By creating a hidden field for the real number and assigning a dummy number to the standard field, "We need to resolve this. I am missing my family." retrieves and dials the correct number behind the scenes.

The feature supports the **Contacts**, **Companies**, and **Deals** modules. Masking is configured per module in the **Contact masking in HubSpot CRM** section of the integration settings. This enables secure, controlled outbound calling from within HubSpot CRM.

Related articles

- [HubSpot overview](/v1/docs/crm-hubspot)
- [HubSpot contact masking](/v1/docs/crm-hubspot-contact-masking)
- [Number masking](/v1/docs/number-masking)

## Reset 2FA

**August 13, 2025**

The **Reset 2FA** feature allows administrators to reset a user's two-factor authentication (2FA) status from the **Edit user** page. This option is available when 2FA is currently enabled for the user and the user has requested a reset during the authentication process.

Related articles:

- [Users](/v1/docs/users-users#reset-2fa)
- [Multi-factor authentication](/v1/docs/multi-factor-authentication#reset-2fa)
- [Two-factor authentication](/v1/docs/two-factor-authentication#2fa-reset-for-lost-devices)

Music on Hold. The music played to a caller while their call is on hold either in queue or by an agent. A media file of type audio file.