---
title: "Billing"
slug: "billing-faq"
updated: 2025-12-24T16:55:17Z
published: 2025-12-24T16:55:17Z
canonical: "docs.voiso.com/billing-faq"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Billing

**Who should read this article**: Administrators, Supervisors

This article contains a list of common questions with answers that link to articles where the information is documented.

Purpose

For technical issues, see the [Troubleshooting section](/v1/docs/troubleshooting).

#### Q: How do I manage my contact center's account?

A: Use the **Billing** page found in the **Administration** menu to track your account usage, invoices, payment methods, transactions, and account activity. See: [Billing](/v1/docs/administration-billing)

#### Q: I don't see the Billing page, how do I gain access to it?

A: Access to the **Billing** page depends on the user’s assigned role or security access group permissions.

- If your contact center uses Basic user roles, a [user](/v1/docs/basic-user-roles#admin) must have the **Admin** role assigned.
- For contact centers using [security access groups](/v1/docs/administration-security-access-groups#administration), a user must be assigned to an access group with the **Edit Billing** privilege assigned in the **Administration** section.

See: [Billing](/v1/docs/administration-billing)

#### Q: How can I check my organization’s current balance via API?

A: Call the **Get balance** endpoint using a contact-center–scoped API key. See: [Developers – Get balance](https://developers.voiso.com/reference/showcallcenterbalance#/)

More help

Still have questions? Contact support or explore our other [FAQ topics](/v1/docs/faq).