---
title: "Call Flows"
slug: "call-flows"
type: "index"
canonical: "docs.voiso.com/call-flows"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call Flows (IVR) Guide

6 articles

## [Creating a simple IVR with Flow Builder](https://docs.voiso.com/docs/creating-a-simple-ivr.md)

Updated on 2026-04-20 | Published on 2024-01-05

Who should read this article : Administrators How to create your first IVR using Flow Builder . User story As a contact center administrator with simple routing requirements, I want an IVR to handle...

## [Priority routing](https://docs.voiso.com/docs/skipping-the-ivr.md)

Updated on 2025-09-22 | Published on 2024-01-05

Who should read this article : Administrators How to automatically route certain contacts directly to a target such as a queue or specific agent, by-passing the IVR. User story As an administrator, I...

## [Business hours rules](https://docs.voiso.com/docs/business-hour-rules.md)

Updated on 2025-09-22 | Published on 2024-02-02

Who should read this article : Administrators How to manage inbound interactions during business hours, outside business hours, and on holidays. User story As an administrator, I want to create a...

## [Retrieving information from a web service](https://docs.voiso.com/docs/retrieving-information-from-a-web-service.md)

Published on 2025-11-26

Who should read this article : Administrators Create a call flow that automatically retrieve order status information from a web service based on an order number, without requiring intervention by an...

## [Multi-level IVRs](https://docs.voiso.com/docs/multi-tiered-ivrs.md)

Updated on 2025-09-22 | Published on 2024-01-05

Who should read this article : Administrators How to create a multi-level IVR to enable callers to navigate your complex service options. User story As a contact center administrator, I want to set up...

## [Dynamic routing to a number](https://docs.voiso.com/docs/dynamic-routing-to-a-number.md)

Updated on 2026-04-21 | Published on 2025-06-05

Who should read this article : Administrators, Supervisors Use Flow Builder to privately route incoming calls to external numbers dynamically, based on caller input or system responses, with full...