---
title: "Call History"
slug: "call-history"
description: "Use Call History to view details about outbound, inbound, and Dialer calls."
updated: 2025-09-23T13:07:58Z
published: 2025-09-23T13:07:58Z
canonical: "docs.voiso.com/call-history"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Call History

**Who should read this article**: All users

Use Call History to view details about outbound, inbound, and Dialer calls.

## Use Case: Call history

Voiso can be set up to automatically send details about calls to Salesforce. These may be viewed in the **Voiso Call History** pane in the contact object in Salesforce.

Click any call in the **Voiso Call History** pane to see details about the call, including:

| Field | Description | Example |
| --- | --- | --- |
| Entry Name | A description of the call. | Inbound call from 1234567890 |
| Record type | The call type. | Click-to-call Outbound Call |
| Lead's Phone | The ANI or DNIS of the contact. | A 10-digit phone number. |
| Call Center Phone | The phone number of your contact center. | A 10-digit phone number. |
| Disposition | The call outcome assigned by Voiso. | answered |
| End reason | The system reason that the call ended. | Customer disconnect |
| Call Recording | A link to the call recording in the Call Detail Records. | A URL. |
| Call UUID in Voiso | The unique identifier of the call in the Voiso Call Detail Records | A 36-digit identifier. |
| Start Time | The date and time that the call started. | 31/03/2025, 5:28 pm |
| End Time | The date and time that the call ended. | 31/03/2025, 5:35 pm |
| Duration in Seconds | The length of the call in seconds. | A floating point value. |
| Duration | The length of the call. | A time in minutes and seconds, such as 02:39. |
| Owner | The name of the Salesforce user who owns the call. | A Salesforce user name with a link to the user's profile. |
| Last Modified By | The name of the Salesforce user who most recently modified the call record, along with the date and time the call record was last modified. | A Salesforce user name with a link to the user's profile followed by a timestamp, such as "User Name 31/03/2025, 5:35 pm". |
| Queue | If the call was inbound, the name of the queue that routed the call | My queue |
| Flow | If the call was inbound, the name of the Flow that routed the call | My flow |
| Wrap-Up Code | The wrap-up code selected by the agent during after call work. | Sale made |
| Description | A short summary that combines key call details from the above fields. |  |
| Related Module | The Salesforce record ID the call is associated with. For example, for inbound calls, this may be the ID of a matched Lead, based on screen pop logic. For outbound calls, it may be the ID of the record from which the click-to-call was initiated. | The 15- or 18-character ID of the Salesforce record. |

Watch this video to see the Call History.

[Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Salesforce%20Call%20History%20Masked.mp4)

## Related

- [Salesforce overview](/crm-salesforce.md)