--- title: "Extended Call Details" slug: "cdr-search-results" description: "The Extended Call Details page displays interaction metadata, call events, call recording player, interaction transcript, interaction summary and notes, participant talk time, sentiment analysis, interaction topics, and keyword usage." tags: ["CDR", "Outbound", "interaction", "call recording", "summary", "transcript", "conversation", "report", "Call notes", "Inbound", "reporting", "omnichannel", "keywords"] updated: 2026-02-13T10:23:05Z published: 2026-02-13T10:23:05Z canonical: "docs.voiso.com/cdr-search-results" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Extended Call Details: Overview **Who should read this article**: Administrators, Supervisors The **Extended Call Details** page provides metadata and insights for voice and text interactions. Depending on interaction type and features activated, it might include participant talk time, call events, sentiment analysis, conversation score, conversation summary and topics, notes, and keyword usage. ## Extended Call Details Voiso provides an **Extended Call Details** page for each interaction. You access the extended details for an interaction by clicking the link to it on the **Call Detail Records** page [search results table](/v1/docs/reporting-cdr#search-results-overview). ![Reporting CDR Click Interaction](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20CDR%20Click%20Interaction.png) The **Extended Call Details** page provides comprehensive metadata for each interaction your contact center handles. The interaction metadata offers a thorough overview of interaction activities, including milestone timestamps, participant information, duration, [outcome](/v1/docs/reporting-wrap-up-codes), [score](/v1/docs/conversation-scoring), summary, and [notes](/v1/docs/call-notes). It also includes identifying the parties involved (ANI /From and DNIS /To). If the feature is enabled in your contact center, you can also download a JSON file detailing the [flow](/v1/docs/inbound-flows) of inbound interactions. ![Reporting CDR Sample Extended Call Details Page](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20CDR%20Sample%20Extended%20Call%20Details%20Page.png) For both voice calls and Omnichannel (digital) interactions, the **Extended Call Details** page provides a complete transcript of the call recording or text message, with timestamps for each spoken passage or message. If [speech analytics](/v1/docs/speech-analytics) is enabled, a conversation summary is provided. For voice calls, the **Extended Call Details** page includes a complete call recording enriched with speech analytics capabilities to identify speakers, sentiment, and topics discussed, and to highlight [keywords](/v1/docs/keyword-compliance). You can link from call transcript timestamps to specific points in the call recording. For omnichannel interactions, the **Extended Call Details** page presents statistics such as Time to first response and Time to resolution. ### Related articles - For more information about the **Extended Call Details** page for voice calls, refer to [Extended Call Details: Voice](/v1/docs/extended-call-details-voice). - For more information about the **Extended Call Details** page for Omnichannel (digital) interactions, refer to [Extended Call Details: Omnichannel](/v1/docs/extended-call-details-omnichannel). - For more information about the **Extended Call Details** page for SMS interactions, refer to [Extended Call Details: SMS](/v1/docs/extended-call-details-sms). - For more information about the **Extended Call Details** page for HLR lookup requests, refer to [Extended Call Details: HLR](/v1/docs/extended-call-details-hlr). - For more information about the **Call Detail Records** page, refer to [Call Detail Records Overview](/v1/docs/reporting-cdr). Automatic Number Identification. A service that transmits the phone number of the caller for rapid contact identification. Also referred to as Calling Line Identification (CLID) or Caller ID (CID). Dialed Number Interaction Services. The dialed number associated with a call (the called number). Contacts can move seamlessly between one communication channel and another, while the contact center tracks all the interactions as a single conversation. A conversation might begin as a webchat, progress to a phone call, and conclude with a offer being made by WhatsApp. This is an advance over multichannel where a contact center offers multiple, but unrelated communication channels, such as voice, webchat, WhatsApp, and so on. After an incoming interaction is assigned to an agent, this is the maximum time, in seconds, that an agent has to issue a first response. After an incoming interaction is assigned to an agent, this is the maximum time, in seconds, that an agent has to resolve an interaction. ## Related - [Inbound](/inbound.md) - [Outbound](/outbound.md) - [Call Detail Records](/call-detail-records.md) - [Events](/events.md) - [Disposition codes](/disposition-codes.md) - [Speech Analytics overview](/speech-analytics.md) - [Keyword compliance](/keyword-compliance.md) - [Extended Call Details: Omnichannel](/extended-call-details-omnichannel.md) - [Extended Call Details: SMS](/extended-call-details-sms.md) - [Extended Call Details: HLR](/extended-call-details-hlr.md) - [Extended Call Details: Voice](/extended-call-details-voice.md)