--- title: "Click-to-call" slug: "click-to-call" description: "Users may place outbound calls directly from integrated applications, browser extensions, or the Voiso interface using click-to-call." updated: 2025-11-13T13:19:07Z published: 2025-11-13T13:19:07Z canonical: "docs.voiso.com/click-to-call" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Click-to-call **Who should read this article**: Administrators Users may place outbound calls directly from integrated applications, browser extensions, or the Voiso interface using click-to-call. ## Introduction The **Click-to-call** feature lets users initiate outbound calls by clicking a phone number in an integrated application or a highlighted number in a browser window. Through the Voiso API, Virtual agents can be connected to automated click-to-call calls. It streamlines workflows by removing the need to manually copy and paste numbers into **Agent Panel**, improving speed and accuracy when connecting with customers. Click-to-call is supported in several areas of Voiso: - [CRM integrations](/v1/docs/click-to-call#crm-integrations) - [Google Chrome extension](/v1/docs/click-to-call#google-chrome-extension) - [User account and role settings](/v1/docs/click-to-call#user-account-and-role-settings) - [Security Access Groups](/v1/docs/click-to-call#security-access-groups) - [Outgoing calling configuration](/v1/docs/click-to-call#enabling-outgoing-calling) - [Virtual agents (bots)](/v1/docs/click-to-call#using-clicktocall-with-virtual-agents) ## CRM integrations Several [CRM integrations](/v1/docs/crm-integration-overview), including HubSpot, Salesforce, and Zoho, support native click-to-call using embedded Voiso functionality. The following table shows the integrations that support click-to-call: | Integration | Click-to-call | Screen pop | Calling list import | Call history | | --- | --- | --- | --- | --- | | [Bitrix24](/v1/docs/crm-bitrix24) | ✔ | ✔ | ✔ | ✔ | | [Falcon](/v1/docs/crm-falcon) | ✔ | ✔ | ✔ | ✔ | | [Fintech](/v1/docs/crm-fintech360) | ✔ | ✖ | ✖ | ✖ | | [Freshdesk](/v1/docs/freshdesk) | ✔ | ✖ | ✖ | ✖ | | [Hubspot](/v1/docs/crm-hubspot) | ✔ | ✔ | ✔ | ✔ | | [Leverate](/v1/docs/crm-leveratecrm) | ✔ | ✖ | ✔ | ✖ | | [Panda](/v1/docs/crm-panda) | ✔ | ✔ | ✔ | ✔ | | [Salesforce](/v1/docs/crm-salesforce) | ✔ | ✔ | ✔ | ✔ | | [Zenoti](/v1/docs/crm-zenoti) | ✔ | ✔ | ✔ | ✔ | | [Zoho CRM](/v1/docs/crm-zoho) | ✔ | ✔ | ✔ | ✔ | | [Zoho Desk](/v1/docs/zoho-desk) | ✔ | ✔ | ✖ | ✔ | When enabled, agents can click any phone number in the CRM to place a call through **[Agent Panel](/v1/docs/agent-panel)**. The call uses the same Caller ID, routing, and recording settings defined in Voiso. Important Agents must be signed in to **Agent Panel** for click-to-call from CRM integrations to work. For setup instructions, refer to the specific CRM integration article under **[Integrations](/v1/docs/crm-integration-overview)**. ## Google Chrome extension The [Voiso Chrome extension](/v1/docs/chrome-extension) enables click-to-call and click-to-SMS from any webpage that contains phone numbers. Once installed and signed in, the extension automatically detects and highlights phone numbers. Agents can then: - Click a number on any web page to start an outbound call in **Agent Panel**. - Select **SMS with Voiso** to open the **New SMS** page with the number pre-filled. ## User account and role settings You must grant click-to-call permissions to users to enable them to use this feature. The [user’s account](/v1/docs/users-users) must have the **Allow click-to-call** permission granted. This permission can be assigned individually in the user profile, [role](/v1/docs/basic-user-roles), or inherited through a **[Security Access Group](/v1/docs/administration-security-access-groups)**. ## Security Access Groups Administrators can control click-to-call access organization-wide through **[Security Access Groups](/v1/docs/administration-security-access-groups)**. Granting the **Allow click-to-call** permission in a Security Access Group automatically enables it for all members of that group, ensuring consistent outbound calling privileges. ## Enabling outgoing calling Click-to-call requires at least one outbound Caller ID and a valid extension assigned to the user. To confirm that outgoing calling is configured correctly: Go to **[Users](/v1/docs/users-users)** and ensure the user has an assigned extension and Caller ID. Refer to [How to enable outgoing calling](/v1/docs/how-to-start-making-calls) for more information. Once configured, agents can initiate calls through click-to-call from CRMs, browser pages, or any Voiso interface that displays clickable phone numbers. ## Using click-to-call with virtual agents You can create an application that uses the Voiso API [Startcall](https://developers.voiso.com/reference/startclicktocall#/) and [Stopcall](https://developers.voiso.com/reference/stopclicktocall#/) endpoints to initiate calls to your virtual agent bot. Your bot must have an extension that the Endpoint uses to connect the call to the bot. ## Related - [CRM integration overview](/crm-integration-overview.md) - [Click-to-call Chrome Extension](/agent-panel-click-to-call-chrome-extension.md) - [Chrome extension for Agent Panel](/chrome-extension.md) - [Users](/users-users.md) - [Security Access Groups](/administration-security-access-groups.md) - [How to enable outgoing calling](/how-to-start-making-calls.md) - [Virtual agents](/virtual-agents.md)