---
title: "Configuration for Basic users"
slug: "configure-speech-analytics-basic-users"
updated: 2026-05-06T11:49:08Z
published: 2026-05-06T11:49:08Z
canonical: "docs.voiso.com/configure-speech-analytics-basic-users"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuration for Basic users

**Who should read this article**: Administrators, Supervisors

Enable Speech Analytics for your contact center and users when you are not using Security Access Groups.

Important

Speech Analytics is available for contact centers on the Pro plan or higher.

## Before you start

This article applies to contact centers that use **basic user roles** such as Admin, Analyst, and Supervisor.

If you use Security Access Groups, follow: [Configuration for Security Access Groups](/v1/docs/configure-speech-analytics-security-access-groups)

## Enable Speech Analytics for the contact center

1. In the Voiso navigation menu, go to **Administration > System Settings**.
2. Open the **Features** tab.
3. Scroll to the **Speech Analytics** section.
4. Configure the following settings:
  - **Language selection**  

Choose **AI-powered auto language detection** or select specific languages.
  - **Transcription threshold**  

Set the minimum call length in **Transcribe calls with talk time over**.  

This helps avoid transcribing very short calls.

## Configure supporting features

To get the most value from Speech Analytics, configure the following:

See: [Keyword groups](/v1/docs/administration-keyword-groups) and [Keyword compliance](/v1/docs/keyword-compliance)

### Topics

- Configure Topics.

See: [Topics](/v1/docs/topics) and [Topic identification](/v1/docs/topic-identification)

### Optional: S3 replication

- Replicate all your call recordings to your Amazon S3 bucket.

See: [Call Recordings Replication to S3](https://developers.voiso.com/reference/call-recordings-replication-to-s3)

## Enable Speech Analytics for users

Access to Speech Analytics is controlled through permissions. See: [Basic user roles](/v1/docs/basic-user-roles).

Speech Analytics requires configuration for **two types of users**:

- **Agents**  

Generate calls that are transcribed and analyzed
- **Supervisors, Analysts, and Admins**  

View transcripts, analytics, and reports

### Agents

The following settings must be made on the user's account page:

![Speech Analytics non-SAG Agent Configuration User Page](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Speech%20Analytics%20non-SAG%20Agent%20Configuration%20User%20Page.png)

1. **Enable Speech recognition**
2. **Speech language** (select **Auto** for automatic language detection or select a specific language for transcription)
3. **Convert speech into text**

### Supervisors, Analsyts, and Admins

To give users access to Speech Analytics results:

1. Go to **Administration > Users**.
2. Create or edit a user.
3. Assign one of these roles:
  - Admin
  - Analyst
  - Supervisor
4. Enable the following settings:
  - **Enable Speech recognition**
  - **CDR enabled**
5. Select the user’s preferred language in **Speech language**.

![Speech Analytics Enable CDR For Analyst](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Speech%20Analytics%20Enable%20CDR%20For%20Analyst.png)

Once enabled, users can view transcripts and analytics in [Call Detail Records](/v1/docs/extended-call-details-voice).