---
title: "Configuration for Security Access Groups"
slug: "configure-speech-analytics-security-access-groups"
updated: 2026-05-06T15:40:12Z
published: 2026-05-06T15:40:12Z
canonical: "docs.voiso.com/configure-speech-analytics-security-access-groups"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Configuration for Security Access Groups

{{variable.AudienceAdminSuper}}

Enable Speech Analytics for contact centers that use Security Access Groups for permission management.

:::(Warning) (Important)
Speech Analytics is available for contact centers on the Pro plan or higher.
:::

## Before you start

This article applies to contact centers that use **Security Access Groups**.

If you are not using Security Access Groups, follow: [Configuration for Basic users](/v1/docs/configure-speech-analytics-basic-users)

## Enable Speech Analytics for the contact center

1. In the {{variable.BrandName}} navigation menu, go to **Administration > System Settings**.
2. Open the **Features** tab.
3. Scroll to the **Speech Analytics** section.
4. Configure the following:
   * **Language selection**
     Choose **AI-powered auto language detection** or select specific languages.
   * **Transcription threshold**
     Set the minimum call length in **Transcribe calls with talk time over**.

## Configure supporting features

### Keyword groups

1. Go to **Administration > Keyword groups**.
2. Create and manage keyword groups.

See: [Keyword groups](/v1/docs/administration-keyword-groups) and [Keyword compliance](/v1/docs/keyword-compliance)

### Topics

* Configure Topics.
 
See: [Topics](/v1/docs/topics) and [Topic identification](/v1/docs/topic-identification)

### Optional: S3 replication

* Replicate all your call recordings to your Amazon S3 bucket.

See: [Call Recordings Replication to S3](https://developers.voiso.com/reference/call-recordings-replication-to-s3)

## Enable Speech Analytics for users

Access to Speech Analytics is controlled through permissions. See: [Security Access Groups](/v1/docs/administration-security-access-groups)

Speech Analytics requires configuration for **two types of users**:

* **Agents**
  Generate calls that are transcribed and analyzed
* **Supervisors, Analysts, and Admins**
  View transcripts, analytics, and reports

### Agents

1. Go to **Administration > Security access groups**.
2. Click **Add access group** (or edit an existing group).
3. Enable the **Enable Transcriptions with Analytics** permission.
4. Enable other permissions relevant to the agent's activities.
5. Click **Save**.
 ![Speech Analytics SAG Agent Configuration](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Speech%20Analytics%20SAG%20Agent%20Configuration.png){height="" width=""}
6. Go to **Users > Users**.
7. In the **Security access group** field, assign the access group to the agent if it is not already assigned.
8. Select the user's account, then on the user's account page, optionally use the **Speech language** option — select **Auto** for automatic language detection or select a specific language for transcription.
9. Click **Save**.
 ![Speech Analytics SAG Agent Configuration User Page](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Speech%20Analytics%20SAG%20Agent%20Configuration%20User%20Page.png){height="" width=""}

### Supervisors, Analsyts, and Admins

1. Go to **Administration > Security access groups**.
2. Click **Add access group** (or edit an existing group).
3. Enable the permissions below.
4. Click **Save**.

#### Configure required permissions

![Speech Analytics Enable In Security Access Groups](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Speech%20Analytics%20Enable%20In%20Security%20Access%20Groups.png){height="" width=""}

In the access group settings:

**CDR permissions**

Enable one of:

* View all CDRs (for Admins and Analysts)
* View team CDRs (for Supervisors)

Enable:

* View Call transcriptions

**Speech Analytics permission**

Enable:

* Enable Transcriptions with Analytics


### Assign the access group to users

Assign the configured access group (role) to users. Users in this group can now access transcripts and Speech Analytics data.

See: [Users](/v1/docs/users-users)