---
title: "Zoho overview"
slug: "crm-zoho"
description: "How to integrate Voiso with the Zoho CRM."
tags: ["Outbound", "calling list", "zoho", "lead", "Dialer", "leads", "click-to-call", "campaigns", "click2call", "CRM", "click to call"]
updated: 2026-02-27T10:53:48Z
published: 2026-02-27T10:53:48Z
canonical: "docs.voiso.com/crm-zoho"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Zoho overview

**Who should read this article**: Administrators

How to integrate Voiso with the Zoho CRM and Zoho Desk.

## Introduction

Voiso integrates with the [Zoho CRM](/v1/docs/crm-zoho#zoho-crm) and [Zoho Desk](/v1/docs/crm-zoho#zoho-desk) through an extension available from the Zoho Marketplace.

Tip

The link to the Voiso app on the Zoho integration page takes you to the top level of the Zoho Marketplace. To find the correct Voiso app in the marketplace, either search for **Voiso Zoho CRM** or **Voiso Zoho Desk**, or follow one of these links:

- [Voiso app for Zoho CRM](https://marketplace.zoho.com/app/crm/voiso-contact-center-for-zoho)
- [Voiso app for Zoho Desk](https://marketplace.zoho.com/app/desk/voiso-contact-center-for-zoho)

### Prerequisites

Ensure you have the following prerequisites in place before you integrate Voiso with Zoho:

- Voiso accounts and Zoho accounts must use the same email address.
- To use the call recording and call wrap-up code features, configure these fields under the **Calls module**, then select these fields in the integration [Settings tab](/v1/docs/crm-zoho#settings-tab) after you complete the initial integration.
- **Agent Panel** must be active to make calls and select wrap-up codes.
- Configure wrap-up codes on the [Wrap-up codes](/v1/docs/administration-wrap-up-codes) page.

## Integration

To integrate Voiso with Zoho, navigate to **Administration > Integrations**, then click the **Zoho** tile.

![Integrations View None Connected](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Integrations%20View%20None%20Connected.png)

The **Zoho** page provides information about the Zoho integration, instructions for connecting the integration, and a list of prerequisites you should have in place before clicking **Connect**.

![Integrations Zoho Integration Page](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Integrations%20Zoho%20Integration%20Page.png)

The following video walks you through the integration process.

[Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Integrations%20Overview%20Video%20Zoho.mp4)

## Managing your integration

To manage an existing Zoho integration, navigate to **Administration > Integrations**, then click the **Zoho** tile.

On the **Zoho** integration page, you can reconnect an integration that has lost connection or disconnect a connected integration.

Click the **Edit connection** button and selected either **Reconnect** or **Disconnect**.

### Reconnecting an integration

To reconnect an integration that has been disconnected, either manually or as the result of an error, or to modify the connection, click **Edit connection**, then select **Reconnect**.

Follow the on-screen instructions to connect your integration.

### Disconnecting an integration

To disconnect an integration, click **Edit connection**, then select **Disconnect**.

In the **Disconnect integration** panel, click **Disconnect** to remove the integration from your contact center.

### Settings tab

For information about Zoho CRM and Zoho Desk specific settings and features, refer to these articles:

- [Zoho CRM: Managing your integration](/v1/docs/zoho-crm#managing-your-integration)
- [Zoho Desk: Managing your integraton](/v1/docs/zoho-desk#managing-your-integration)