--- title: "Customizable dashboards" slug: "customizable-dashboards" description: "Voiso features dashboards that can be used by administrators, managers, and supervisors to monitor contact center performance, agent performance, and outbound campaign performance." updated: 2025-09-19T16:16:21Z published: 2025-09-19T16:16:21Z canonical: "docs.voiso.com/customizable-dashboards" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Customizable dashboards **Who should read this article**: Administrators, Supervisors Voiso features dashboards that administrators, managers, and supervisors can use to monitor contact center performance, agent performance, and outbound campaign performance. ## Introduction The Voiso Real-time dashboards and widgets bring clarity and organization to the day-to-day operations of your contact center. Dashboards enable you to be aware of changes before they become critical. [Embedded content](https://www.youtube.com/embed/DHK880NR4sY) In the **Real-time dashboard** page, you can add new dashboards, then add and configure widgets that display metrics in the form of charts and tables. ![Reporting Using The Real-time Dashboard](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Using%20The%20Real-time%20Dashboard.gif) Reposition widgets by dragging them around the dashboard. ![Reporting Real-time Dashboard Moving Widgets](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20Real-time%20Dashboard%20Moving%20Widgets.gif) The [Real-time dashboards](/v1/docs/reporting-real-time-dashboard-overview) are divided into groups. Each dashboard group includes widgets for monitoring different performance indicators. You can mix and match widgets on a single dashboard or create multiple thematic dashboards. ### Agent Monitoring | Widget | Description | | --- | --- | | [Agent List](/v1/docs/reporting-agent-list-dashboard) | Monitor agents in real-time by selected state and metrics and access [Agent Zoom](/v1/docs/supervisor-workflows-agent-zoom) to view historical metrics, manage queue assignments, and initiate call monitoring features. | | [Agent Counter](/v1/docs/reporting-agent-counter) | Display the number of agents by status in a pie chart view, including the total number of logged-in agents. | | [Talk Time / Unique Clients](/v1/docs/reporting-talk-time-unique-clients) | Display a comparative bar graph showing the time agents talked to unique contacts. | | [Agent Activity Duration](/v1/docs/reporting-agent-activity-duration) | Display the total time that agents spent in each status. | | [Redial Counter](/v1/docs/reporting-redial-counter-dashboard) | Show the number of call attempts to a destination number during the reporting period. | | [Service Level](/v1/docs/reporting-service-level) | Display the Time to first response, Time to reply, and Time to resolution statistics. | | [Wrap-Up Codes](/v1/docs/reporting-wrap-up-codes-dashboard) | Display the wrap-up codes associated with calls your team has placed. | | [Keyword Counter](/v1/docs/reporting-keyword-counter) | Display the number of times specific keywords occurred in conversations. | Supervisors can use the **Agent Monitoring** dashboard widgets to track agent availability, performance, and [keyword](/v1/docs/speech-analytics) usage. ### Dialer Monitoring | Widget | Description | | --- | --- | | [Campaign Status](/v1/docs/reporting-campaign-status) | Display metrics such as the average time it takes for an agent to answer a call and the average call length. | | [Campaign - Call Disposition](/v1/docs/reporting-campaign-call-disposition) | Display the number of campaign calls by the call result: answered, no answer, busy, rejected, or failed. | | [Campaign - Agent Counter](/v1/docs/reporting-campaign-agent-counter) | Display the number of agents who have joined the campaign and their status. | | [Campaign - Wrap-up Codes](/v1/docs/reporting-campaign-wrap-up-codes) | Display the number of campaign calls by wrap-up code. | | [Campaign - Dial Attempts](/v1/docs/reporting-campaign-dial-attempts) | Display the number of times that each campaign contact was called. | Administrators, managers, and supervisors can use the **Dialer monitoring** dashboard widgets to monitor the progress and performance of outbound Dialer campaigns. ### Queue Monitoring | Widget | Description | | --- | --- | | [Queue Counter by Channel](/v1/docs/reporting-queue-counter) | Show the number of calls in each queue for each channel to assist with rebalancing agents. | | [In-queue Abandons](/v1/docs/reporting-in-queue-abandons-dashboard) | Display the percentage and ratio of inbound calls dropped after the call reached a queue. | | [Average Speed of Answer](/v1/docs/reporting-average-speed-of-answer) | Display the average time it takes for a call to be answered by an agent. | | [Average Call Duration by Queue](/v1/docs/reporting-average-call-duration-by-queue) | Show the average length of calls by queue. | | [Agent Counter by Queue](/v1/docs/reporting-agent-counter-by-queue) | Show the number of agents assigned to each queue. | | [Queue Counter Waiting Trend](/v1/docs/reporting-queue-counter-waiting-trend) | Monitor the trend of interactions waiting in queue across selected queues and channels during a shift. | Administrators, managers, and supervisors can use the **Queue monitoring** dashboard widgets to monitor activity on your queues to troubleshoot issues and ensure proper agent balancing. ### Calling Number Monitoring | Widget | Description | | --- | --- | | [ASR By Caller ID By Country](/v1/docs/reporting-asr-by-caller-id-by-country) | Show the percentage of successfully connected calls to the total number of attempted calls by country. | Administrators and supervisors can monitor for issues with Caller IDs in real-time. A display on a computer screen that enables easy viewing of real-time data, communication, KPI reporting, or technical information. ## Related - [Using dashboards to monitor queues](/supervisor-workflows-using-dashboards-to-monitor-queues.md) - [Real-time dashboard overview](/reporting-real-time-dashboard-overview.md) - [Real-time dashboard](/reporting-real-time-dashboard.md)