---
title: "December 16 - 20, 2024"
slug: "december-16-20-2024"
description: "Release note December 16-20, 2024"
updated: 2025-01-24T12:46:26Z
published: 2025-01-24T12:46:26Z
canonical: "docs.voiso.com/december-16-20-2024"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# December 16 - 20, 2024

## New in this release

[Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/December%2016%20-%2020,%202024.mp4)

Refer to the latest [documentation changelog](/v1/docs/changelog) for additional information.

### Reporting

#### Keyword groups

You can now generate a [report](/v1/docs/keyword-groups-report) on the use of a [keyword group](/v1/docs/administration-keyword-groups) by agents and teams for a specified date or date range, with links to detailed [Call Detail Records](/v1/docs/reporting-cdr) (CDRs).

### Flows

#### WhatsApp Message node

The **[Message](/v1/docs/message-whatsapp)** node for [digital channels](/v1/docs/digital-channels) [flows](/v1/docs/digital-flows) has been updated to enable you to send automated WhatsApp messages to contacts during an inbound WhatsApp interaction. WhatsApp messages can include text and reply buttons that enable you to route the interaction based on the button the contact clicks.

### Webhooks

#### Call analytics

The **Call Analytics Available** [webhook](/v1/docs/webhooks) POSTs the following request when the [Speech Analytics](/v1/docs/speech-analytics) results for a call are available in the [Call Detail Records](/v1/docs/reporting-cdr). Refer to [Webhooks overview](page:webhooks/web-hooks-overview) for descriptions of the common objects used by this webhook.

Refer to [Speech Analytics](https://developers.voiso.com/reference/speech-analytics-events) in the developer portal.

```
{
  "event": "call.analytics.available",
  "object": "analytics",
  "timestamp": "2024-05-24T08:36:39Z",
  "secret": "FAKESECRET12345",
  "contact_center_id": "00000000-0000-0000-0000-000000000000",
  "data": {
    // Primary object 
    // Secondary object
  }
}
```

#### Message sent

The **Message Sent** webhook POSTs the following request when a digital channel message is sent by an agent. Refer to [Webhooks overview](page:webhooks/web-hooks-overview) for descriptions of the common objects used by this webhook.

Refer to [Digital interaction events](https://developers.voiso.com/reference/digital-interaction-events) in the developer portal.

```
{
  "event": "message.sent",
  “object: "message",
  "timestamp": 2024-05-24T08:36:39Z,
  “secret”: "45XXYYZZa08",
  "contact_center_id": "00000000-0000-0000-0000-000000000000" // UUID of the cc
  "data": {
          //message object
          //agent object
          //contact object
          }
}
```

## Improvements

### UX and UI improvements

#### Extended call details

The name of the inbound interaction [Flow](/v1/docs/inbound-flow-builder-overview) is now included in the [extended call details](/v1/docs/extended-call-details-omnichannel).

#### CRM integration: ProftIT

You can now use the **Brand** filter when importing a calling list from ProftIT to your [Dialer campaign](/v1/docs/outbound-dialer-running-a-crm-campaign).