--- title: "December 2024" slug: "december-2024" description: "Major documentation updates for December 2024" updated: 2025-01-24T13:13:02Z published: 2025-01-24T13:13:02Z canonical: "docs.voiso.com/december-2024" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # December 2024 ## Keyword groups **December 19, 2024** You can now generate a report on the use of a keyword group by agents and teams for a specified date or date range, with links to detailed Call Detail Records (CDRs). Related articles: - [Keyword groups](/v1/docs/administration-keyword-groups) - [Keyword groups report](/v1/docs/keyword-groups-report) - [Keyword compliance](/v1/docs/keyword-compliance) - [Historical reports overview](/v1/docs/reporting-historical-reports-overview) - [Call Detail Records overview](/v1/docs/reporting-cdr) ## WhatsApp Message node **December 19, 2024** The **Message** node for digital channels flows enables you to send automated WhatsApp messages to contacts during an inbound WhatsApp interaction. WhatsApp messages can include text and reply buttons that enable you to route the interaction based on the button the contact clicks. Related articles: - [Message (WhatsApp)](/v1/docs/message-whatsapp) - [Message](/v1/docs/message) - [Flow Builder Overview](/v1/docs/inbound-flow-builder-overview) - [Digital flows](/v1/docs/digital-flows) - [WhatsApp](/v1/docs/omnichannel-whatsapp) - [Digital channels](/v1/docs/digital-channels) ## Call analytics webhook **December 19, 2024** The **Call Analytics Available** webhook POSTs a request when the Speech Analytics results for a call are available in the Call Detail Records. Related articles: - [Webhooks](/v1/docs/webhooks) - [Speech Analytics](/v1/docs/speech-analytics) - [Call Detail Records overview](/v1/docs/reporting-cdr) - [Speech Analytics](https://developers.voiso.com/reference/speech-analytics-events) ## Message sent webhook **December 19, 2024** The **Message Sent** webhook POSTs a request when a digital channel message is sent by an agent. Related articles: - [Webhooks](/v1/docs/webhooks) - [Digital channels](/v1/docs/digital-channels) - [Digital interaction events](https://developers.voiso.com/client/#/rest/webhooks/digital-interaction-webhooks/digital-interaction-events) ## Inbound Flow reporting **December 19, 2024** The names of Flows are included in the Extended Call Details of inbound interactions. Related articles: - [Extended Call Details: Voice](/v1/docs/extended-call-details-voice) - [Extended Call Details: Omnichannel](/v1/docs/extended-call-details-omnichannel) - [Call Detail Records overview](/v1/docs/reporting-cdr) - [Flows](/v1/docs/inbound-flows) ## ProftIT Dialer campaigns **December 19, 2024** You can now use the **Brand** filter when importing a calling list from ProftIT to your [Dialer campaign](/v1/docs/outbound-dialer-running-a-crm-campaign). Related articles: - [Running a CRM campaign](/v1/docs/outbound-dialer-running-a-crm-campaign) - [Integrations](/v1/docs/integrations) - [Adding a new campaign](/v1/docs/outbound-dialer-adding-a-new-campaign) - [CRM integration settings](/v1/docs/administration-crm-integration-settings) ## Agent List **December 6, 2024** The **Agent List** widget in the **Real-time dashboard** has been updated with a refreshed user interface. Related articles: - [Agent List](/v1/docs/reporting-agent-list-dashboard) - [Agent Zoom](/v1/docs/supervisor-workflows-agent-zoom) - [Supervisor Guide overview](/v1/docs/supervisor-workflows-overview) - [Using Dashboards to monitor agents](/v1/docs/supervisor-workflows-using-dashboards-to-monitor-agents) - [Real-time dashboard overview](/v1/docs/reporting-real-time-dashboard-overview) ## Agent Zoom **December 6, 2024** The **Agent Zoom** panel has been redesigned to provide a more streamlined and intuitive experience monitoring and managing individual agents and interactions. Agent Zoom includes the following features: - Dynamic queue assignment - Set agent availability - Log out agents - Manager actions: - silent monitoring - whisper coaching - barge-in - call intercept - call termination. Related articles: - [Agent Zoom](/v1/docs/supervisor-workflows-agent-zoom) - [Agent List](/v1/docs/reporting-agent-list-dashboard) - [Supervisor Guide overview](/v1/docs/supervisor-workflows-overview) - [Using Dashboards to monitor agents](/v1/docs/supervisor-workflows-using-dashboards-to-monitor-agents) - [Real-time dashboard overview](/v1/docs/reporting-real-time-dashboard-overview) ## Call suppression **December 6, 2024** Outbound redial call suppression is now globally controlled by default, using the **Max call attempts** setting in **System settings**. To customize maximum call attempts for individual teams, simply disable the **Set maximum limit for all teams** option in **System settings**. Related articles: - [System settings](/v1/docs/administration-system-settings) - [Teams](/v1/docs/users-teams) - [Call Suppression](/v1/docs/administration-call-suppression) ## Salesforce integration **December 5, 2024** A troubleshooting section has been added to the Salesforce integration documentation. Related articles: - [Salesforce overview](/v1/docs/crm-salesforce) - [Detailed setup guide](/v1/docs/detailed-setup-guide)