---
title: "December 8 - 12, 2025"
slug: "december-8-12-2025"
updated: 2025-12-11T13:36:19Z
published: 2025-12-11T13:36:19Z
canonical: "docs.voiso.com/december-8-12-2025"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# December 8 - 12, 2025

## New in this release

Refer to the latest [documentation changelog](/v1/docs/changelog) for additional information.

[Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/December%208%20-%2012,%202025.mp4)

### Answer Seizure Ratio (ASR)

#### ASR performance optimization

A new [ASR performance optimization](/v1/docs/asr-performance-optimization) feature is now available to help maintain high answer rates in outbound calling. When enabled in **[System settings](/v1/docs/administration-system-settings)**, Voiso automatically replaces outbound [Caller IDs](/v1/docs/outbound-cid-groups) once they reach defined usage limits, including the number of call attempts or time in use, and replaces them with a fresh number with the same country prefix. This applies to Dialer campaigns, manual calls, and click-to-call. Caller IDs that have been replaced are clearly marked, and the system alerts you when eligible replacements are running low so you can add more numbers.

### Zoho integration

#### Wrap-up code custom field selection

A new setting in the **Custom fields** section of the [Zoho CRM integration](/v1/docs/crm-zoho) lets you store Voiso call [Wrap-up codes](/v1/docs/administration-wrap-up-codes) in a designated field in the **Calls module**. When a call ends in **Agent Panel**, the wrap-up code selected by the agent is automatically saved to this field. This allows for better synchronization between post-call outcomes and your CRM records.

### Effective Call Duration

#### Overriding Effective Call Duration for teams

You can now override the global [Effective Call Duration](/v1/docs/users-teams#effective-call-duration-override) value on a per-[team](/v1/docs/users-teams) basis. This allows greater control over how answered calls are flagged as effective in historical reports and **Agent Panel** views. When a team-level override is configured, Voiso uses that value instead of the [global setting](/v1/docs/administration-system-settings#timers) for all agents in the team. Voiso enforces rules to prevent conflicts, ensuring agents do not belong to multiple teams with different override values. You can reset a team back to the global value at any time.

## Improvements

### UX and UI improvements

#### Historical Reports: Report type selection

The **Add report** experience in **Historical Reports** has been redesigned for better usability. Reports are now organized into four clear categories: Agent, Queue, Calling number, and Financial and system. This makes it easier to browse and select the report you need. You can also use the built-in search to find a specific report type quickly. After selecting a report, the configuration page opens to let you set up and schedule the report as usual.

#### Restricted numbers management

A new **Restricted** indicator is now shown on the **[Numbers](/v1/docs/inbound-inbound-numbers)** page for phone numbers that require regulatory approval before they can be used. This visual update helps clarify when a number is awaiting document submission or validation. Once approved by the provider, the number is automatically activated for Caller ID or inbound calling.

#### UI enhancements for Virtual agents

Visual indicators have been added throughout the application to distinguish [Virtual agents](/v1/docs/virtual-agents) from Standard users. These indicators appear wherever agents are listed or selected, including in team assignments, **Flow Builder**, **Dialer campaigns**, **Agent Panel**, and reporting. Virtual agents now display with a label and icon, making them easy to identify across dashboards, reports, and interaction records. This update improves visibility and management of bot-based agents throughout the Voiso platform.

ASR (Answer Seizer Ratio) is a telephony metric that measures the percentage of successfully connected outbound calls. It is calculated as:

**ASR = (Answered calls ÷ Total call attempts) × 100**

A higher ASR generally indicates better call quality, routing, or list effectiveness, since more dialed calls reach a person or endpoint.