---
title: "Channels"
slug: "digital-channels"
description: "You can connect, configure, and manage digital channels to your contact center to enable your agents to handled omnichannel interactions."
tags: ["digital channels", "webchat", "omnichannel", "Telegram"]
updated: 2025-10-09T11:42:50Z
published: 2025-10-09T11:42:50Z
canonical: "docs.voiso.com/digital-channels"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Digital channels

**Who should read this article**: Administrators

You can connect, configure, and manage digital channels to your contact center to enable your agents to handled omnichannel interactions.

          Important

          

The availability of different digital channels for contact centers is dependent on your contact center plan.

## Introduction

The [Omnichannel Workspace](/v1/docs/agent-guide-omnichannel-workspace) supports multiple digital channels in one convenient and powerful agent interface. Use the **Digital channels** page to view and manage the digital channels available for agents in your contact center. You can add channnels, and edit the configuration of existing channels. To associate a channel with a [flow](/v1/docs/inbound-flows), you must first add the channel to the **Digital channels** page.

To access the **Digital channels** page, from the Voiso navigation bar, navigate to **Administration > Digital channels**.

![Digital Channels Main Page](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Digital%20Channels%20Main%20Page.png)

The **Digital channels** page contains a searchable table that lists all your digital channels. You can sort by any column.

| Head | Description |
| --- | --- |
| Created on | The date that the channel was first added. |
| Type | An icon representing the channel type. Refer to the table below for a key to the icons. |
| Name | The name assigned to the channel. This name is used as a reference when you associate a channel to a flow or user. |
| Flows | The name of one or more flows where the channel is used. |

          Tip

          

Click an assigned flow to link to the corresponding Edit flow page in your contact center.

The **Type** column uses the following icons to indicate the channel type:

| Icon | Channel |
| --- | --- |
| ![Message Templates Telegram Icon](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Message%20Templates%20Telegram%20Icon.png) | Telegram |
| ![Message Templates Web-chat Icon](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Message%20Templates%20Web-chat%20Icon.png) | Webchat |
| ![Message Templates WhatsApp Icon](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Message%20Templates%20WhatsApp%20Icon.png) | WhatsApp |
| ![Viber%20Channel%20Icon](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Viber%20Channel%20Icon.png) | Viber |

To delete one or more channels, hover your mouse pointer over the channel row, then click **Delete** (the trash can icon). You can also delete a channel from the **Edit channel** page by clicking the **Delete** (the trash can icon).

## Channel support by plan

The following table shows you which digital channels are supported for your plan:

| Channel | Core | Pro/Custom |
| --- | --- | --- |
| Facebook |  | ✔ |
| Instagram |  | ✔ |
| Telegram |  | ✔ |
| Viber |  | ✔ |
| Webchat | ✔ | ✔ |
| WhatsApp |  | ✔ |

## Adding a channel

To add a new digital channel, in the Voiso navigation bar, navigate to **Administration > Digital channels**, then follow these steps:

1. Click **Add channel** to display the **Add channel** page.  

![Digital Channels Add Channel Page](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Digital%20Channels%20Add%20Channel%20Page.png)
2. In the **General** section, enter and name for the channel in the **Channel name** field. The name is used in other interfaces, such as **Flows**, **Users**, **System settings**, and **Omnichannel Workspace**.
3. From the **Channel type** menu, select one of the digital channels that is enabled for your contact center.
4. A channel specific configuration section is displayed to enable you to set up the channel. Refer to the articles below for channel specific configuration information:
  - [Webchat](/v1/docs/omnichannel-webchat)
  - [WhatsApp](/v1/docs/omnichannel-whatsapp)
  - [Telegram](/v1/docs/omnichannel-telegram)
  - [Viber](/v1/docs/viber)
5. Click **Save** to add the channel to your contact center.

## Editing a channel

To edit the configuration of a channel that has already been added to the **Digital channels** page, click the name of the channel in the table to display the **Edit channel** page.

Make updates to the configuration then click **Save** to commit the changes.

![Digital Channels Edit Channel Webchat](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Digital%20Channels%20Edit%20Channel%20Webchat.png)

## Related

- [Telegram interactions](/omnichannel-workspace-telegram-interactions.md)
- [Telegram](/omnichannel-telegram.md)
- [Omnichannel Workspace Overview](/omnichannel-workspace-overview.md)
- [Webchat interactions](/omnichannel-workspace-webchat-interactions.md)
- [Webchat](/omnichannel-webchat.md)