---
title: "Digital flows"
slug: "digital-flows"
description: "Create inbound digital interaction flows using an intuitive visual interaction flow editor that lets you place and configure interaction flow nodes and link them together according to your business processes."
updated: 2025-09-09T10:41:02Z
published: 2025-09-09T10:41:02Z
canonical: "docs.voiso.com/digital-flows"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Digital flows

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Create inbound digital interaction flows using an intuitive visual interaction flow editor that lets you place and configure interaction flow nodes and link them together according to your business processes.

## Introduction
The Flow Builder for Digital interactions enables you to create complex interaction flows and chatbots, incorporating messaging, response analysis, routing to agents and queues, conditional routing, and backend data retrieval.

![Flow Builder Overview Digital Channels](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Overview%20Digital%20Channels.png){height="" width=""}

Refer to the following articles for suggestion on getting started using the Flow Builder for inbound digital interaction flows:

* [Build your own chatbot](/v1/docs/build-your-own-chatbot) (coming soon!)
* [Business hour rules](/v1/docs/business-hour-rules)

<section class="errorBox">
          <div class="title">Important
</div>
          <div class="content"><p><a href="/v1/docs/inbound-flows#business-hours">Business hours</a> in a flow use the contact center’s <span class="popover__title" data-glossary="time zone" data-glossary-name="time zone">time zone</span> as specified in <a href="/v1/docs/administration-system-settings">System Settings</a>. This may differ from the time zone set for individual users in their <a href="/v1/docs/users-users">profile</a>. When configuring business hours, be sure to account for any difference between the contact center time zone and your agents’ time zones.</p>
<p>You can use the <strong><a href="/v1/docs/conditions">Conditions</a></strong> node in <strong><a href="/v1/docs/inbound-flow-builder-overview">Flow Builder</a></strong> to test the <code data-backticks="1">start-time</code> of a message and <a href="/v1/docs/flow-builder-route">route it to</a> different queues, agents, or other targets based on the time zone of the contact or agent.</p>
</div></section>


## Nodes
The following nodes are available in the digital interaction Flow Builder:

{{snippet.digitalFlowNodes}}

## Related

- [Flow Builder Overview](/inbound-flow-builder-overview.md)
- [Flows](/inbound-flows.md)
- [Blog: Build your own chatbot](/build-your-own-chatbot.md)
- [Create a simple chatbot](/creating-a-simple-chatbot.md)