---
title: "Events"
slug: "events"
description: "Voiso assigns an event to every significant change of state of an interaction. Call Detail Records can be filtered according to their call events."
tags: ["CDR", "call detail record", "call events", "events"]
updated: 2025-09-23T16:04:01Z
published: 2025-09-23T16:04:01Z
canonical: "docs.voiso.com/events"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Events

**Who should read this article**: Administrators, Supervisors

Voiso assigns an event to every significant change of state of an interaction. [Call Detail Records](/v1/docs/reporting-cdr) can be filtered according to their call events.

## Events overview

Events are significant changes of state for an interaction. For example, when an interaction is transferred to a queue, a **Blind transfer** event is generated for the interaction. Voiso logs the time of interaction events.

![Reporting CDR Call Detail Record Events](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20CDR%20Call%20Detail%20Record%20Events.png)

The **Call Details Record** feature enables you to filter interactions based on the following events:

| Event | Description |
| --- | --- |
| Monitor | A supervisor monitored the interaction. |
| Whisper | A supervisor provided whisper coaching during the interaction. |
| Barge-in | A supervisor joined the interaction. |
| Intercept | A supervisor accepted the interaction before the target agent. |
| Terminate | A supervisor or administrator ended the interaction. |
| Forward | The interaction was forwarded to an external number. |
| Consult transfer | The agent consulted with another party and then transferred the interaction. |
| Blind transfer | The agent transferred the interaction to a queue. |
| All transfers | The interaction was forwarded, consult-transferred, or blind-transferred. |
| Conference | The call included a conference with another party. |
| Call Score | If the [Post Call Rating](/v1/docs/use-case-post-call-rating) feature is enabled, you can search for calls that have a call score assigned. You can also filter for specific call scores using the [**Call Score**](/v1/docs/reporting-cdr#call-detail-records) filter. |
| Agent logged off | The user’s status in Voiso was **Logged off** when they tried to initiate a click-to-call interaction. Before attempting to start the call, the following causes might lead to this end reason: - The user did not sign in to Voiso - The user did not open **Agent Panel** or the **Omnichannel Workspace** - The user’s third-party softphone registration was not established |

Tip

Not all events are supported for all interaction types. When you filter based on interaction type, unsupported events are not available to select from the **Event** filter menu.

## Related

- [Call Detail Records overview](/reporting-cdr.md)
- [Disposition codes](/disposition-codes.md)
- [Extended Call Details: Overview](/cdr-search-results.md)