---
title: "Extended Call Details: HLR"
slug: "extended-call-details-hlr"
description: "The Extended Call Details page for HLR lookup displays information about who requested the lookup, when the request was made, and the request results."
tags: ["CDR", "HLR", "HLR Lookup", "Number"]
updated: 2025-08-06T13:25:58Z
published: 2025-08-06T13:25:58Z
canonical: "docs.voiso.com/extended-call-details-hlr"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Extended Call Details: HLR

**Who should read this article**: Administrators, Supervisors

The **Extended Call Details** page for HLR lookup displays information about who requested the lookup, when the request was made, and the request results.

## Introduction

Voiso maintains a detailed record of every interaction your contact center handles, including [HLR lookup](https://docs.voiso.com/v1/docs/home-location-register-hlr) requests. You can browse, search, and filter the [Call Detail Records](/v1/docs/reporting-cdr) (CDRs) for HLR lookup requests using the **Call Detail Records** page from the **Reporting** menu. The list of requests includes high-level information for each request. To view the details for any request, click it to open the **Extended Call Details** page for the interaction.

The **Extended Call Details** page for HLR lookup requests is divided into two sections:

- [Header](/v1/docs/extended-call-details-hlr#header)
- [Metadata](/v1/docs/extended-call-details-hlr#metadata)

![Reporting CDR Extended Details HLR Lookup Labeled](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20CDR%20Extended%20Details%20HLR%20Lookup%20Labeled.png)

## Header

The **Extended Call Details** page's Header section includes a link to the page, the total number of related requests, and navigation buttons.

![Reporting CDR Extended Details HLR Lookup Header](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20CDR%20Extended%20Details%20HLR%20Lookup%20Header.png)

### Link

To copy the extended call details URL to your computer clipboard, click the copy button ( **1** in the screenshot above). The UUID, a unique identification value assigned to the Call Detail Record in your contact center database, is included in the URL.

### Total requests

The total requests tally ( **2** in the screenshot above) tells you how many other requests were made for the same number.

### Navigation

To scroll from one related request to the next, click the " **<**" and " **>**" buttons ( **3** in the screenshot above) to navigate to earlier and later requests. If there are no related requests, the buttons are unavailable.

## Metadata

The metadata section provides primary details, core interaction properties, and, if enabled, a call summary and call notes that a supervisor or administrator can use for analytical purposes.

![Reporting CDR Extended Details HLR Lookup Metadata](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20CDR%20Extended%20Details%20HLR%20Lookup%20Metadata.png)

### Primary details

The primary call details area ( **1** in the screenshot above) includes the phone numbers and the date and time of the request.

### Request details

The request details area ( **2** in the screenshot above) can include some or all of the following information about the call:

| **Information** | **Description** |
| --- | --- |
| Date/Time | The date and time that the request started. |
| Number | The phone number submitted for HLR lookup. |
| Reachable | Whether the phone number reachable at the time the request was made. |
| Roaming | Whether the phone number was connected to a cellular network outside of its home network coverage area. |
| Request from | The Automatic Number Identification ( ANI) associated with a call (the calling number). |
| Type | The type of request: HLR lookup |
| Agent/Supervisor | The name of the user who made the request. |

Voiso maintains a Call Detail Record (CDR) of every interaction. Each includes information about the interaction that you can use to analyze the performance of your contact center, your agents, and your routing strategies. Unlike many other contact center applications, the Voiso CDR also includes a recording and/or transcript of each interaction, enabling you to access even more information about each interaction.

Automatic Number Identification. A service that transmits the phone number of the caller for rapid contact identification. Also referred to as Calling Line Identification (CLID) or Caller ID (CID).

## Related

- [Extended Call Details: Overview](/cdr-search-results.md)
- [Extended Call Details: Omnichannel](/extended-call-details-omnichannel.md)
- [Extended Call Details: Voice](/extended-call-details-voice.md)
- [Extended Call Details: SMS](/extended-call-details-sms.md)
- [Call Detail Records overview](/reporting-cdr.md)