--- title: "Extended Call Details: SMS" slug: "extended-call-details-sms" description: "The Extended Call Details page for SMS interactions displays interaction metadata, events, and interaction transcript." tags: ["CDR", "SMS", "voice"] updated: 2025-08-06T13:24:06Z published: 2025-08-06T13:24:06Z canonical: "docs.voiso.com/extended-call-details-sms" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Extended Call Details: SMS **Who should read this article**: Administrators, Supervisors The **Extended Call Details** page for SMS interactions displays interaction metadata, events, and an interaction transcript. ## Introduction Voiso maintains a detailed record of every interaction handled by your contact center. You can browse, search, and filter the [Call Detail Records](/v1/docs/reporting-cdr) (CDRs) using the **Call Detail Records** page from the **Reporting** menu. The list of interactions includes high-level information for each interaction. To view the details for any interaction, click the link to it to open the **Extended Call Details** page for the interaction. The **Extended Call Details** page for SMS interactions is divided into three sections: ### ![Reporting CDR Extended Details SMS Labeled](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20CDR%20Extended%20Details%20SMS%20Labeled.png) ## Header The Header section of the **Extended Call Details** page includes a link to the page, the total number of related SMS, and navigation buttons. ![Reporting CDR Extended Details SMS Header Section](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20CDR%20Extended%20Details%20SMS%20Header%20Section.png) ### Link To copy the extended call details URL to your computer clipboard, click the copy button ( **1** in the screenshot above). The UUID , a unique identification value assigned to the Call Detail Record in your contact center database, is included in the URL. ### Total interactions The total interactions tally ( **2** in the screenshot above) tells you how many interactions are related to the current interaction. Interactions of the same type are related when the contact and agent are the same. ### Navigation To scroll from one related interaction to the next, click the “ **<**” and “ **>**” buttons ( **3** in the screenshot above) to navigate to earlier and later interactions. If there are no related interactions, the buttons are unavailable. ### Metadata The metadata section provides primary details and core interaction properties. ![Reporting CDR Extended Details SMS Metadata Section](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20CDR%20Extended%20Details%20SMS%20Metadata%20Section.png) ### Primary details The primary call details area ( **1** in the screenshot above) includes the names, phone numbers, or Sender IDs of the participants, and the date and time the message was sent. ### Interaction details The interaction details area ( **2** in the screenshot above) can include some or all of the following information about the interaction: | **Information** | **Description** | | --- | --- | | Start time | The date and time that the interaction started. | | Sender ID | The [Sender ID](https://portal.document360.io/v1/docs/administration-sender-id-groups) used to send the SMS. | | Destination | The Dialed Number Identification Service (DNIS) associated with a call (the called number), or the name of the SMS receiver. | | Agent / Supervisor | The last agent or supervisor to handle the interaction. | | Disposition | Voiso assigns a Disposition code to every interaction to specify whether it was successfully completed, and if not, why not. For more information, refer to [Disposition codes](/v1/docs/disposition-codes). | | Type | For SMS interactions, the type of message is Outbound SMS | | Related Call | A link to the related voice interaction if the SMS was sent during an active call. | | Template | The template used for the message. | ## Message transcript The **Message** section of the **Extended Call Details** page provides the body of the SMS messages related to the interaction. The **Message** section includes the message with a timestamp (**1** on the screenshot); the identity of the sending agent (**2** on the screenshot); sent, delivered, read, and send failure indicator (**3** on the screenshot); and the message body (**4** on the screenshot). ![Reporting CDR Extended Details SMS Transcript](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Reporting%20CDR%20Extended%20Details%20SMS%20Transcript.png) Universal Unique Identifier. A 128-bit value used to uniquely identify an object or entity on the internet. Voiso maintains a Call Detail Record (CDR) of every interaction. Each includes information about the interaction that you can use to analyze the performance of your contact center, your agents, and your routing strategies. Unlike many other contact center applications, the Voiso CDR also includes a recording and/or transcript of each interaction, enabling you to access even more information about each interaction. Short Message/Messaging Service. A text messaging service component of telephone, Internet, and mobile devices. It uses standardized communication protocols that lets mobile devices exchange short text messages. Voiso enables agents to send SMS to contacts. Dialed Number Interaction Services. The dialed number associated with a call (the called number). The outcome of an interaction. This parameter is automatically assigned to an interaction by the Voiso application. It is not the same as the Wrap-up code, which is a custom outcome assigned to an interaction by an agent. ## Related - [Extended Call Details: Overview](/cdr-search-results.md) - [Extended Call Details: HLR](/extended-call-details-hlr.md) - [Extended Call Details: Omnichannel](/extended-call-details-omnichannel.md) - [Extended Call Details: Voice](/extended-call-details-voice.md) - [Call Detail Records overview](/reporting-cdr.md)