---
title: "February 2026"
slug: "february-2026"
updated: 2026-02-27T11:21:43Z
published: 2026-02-27T11:21:43Z
canonical: "docs.voiso.com/february-2026"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# February 2026

## Zoho Desk

**February 27, 2026**

The Zoho Desk integration now includes ticket creation and contact creation preferences in the **Zoho Desk** tab of the **Zoho** integration page.

Related articles:

- [Zoho Desk](/v1/docs/zoho-desk)
- [Zoho overview](/v1/docs/crm-zoho)
- [Zoho CRM](/v1/docs/zoho-crm)

## Zenoti

**February 27, 2026**

Zenoti CRM integration enables telephony workflows between Zenoti and Voiso, providing click-to-call, call logging, screen pop, and outbound Dialer campaign calling list import.

Related articles:

- [Zenoti](/v1/docs/crm-zenoti)
- [CRM integration overview](/v1/docs/crm-integration-overview)
- [Integrations overview](/v1/docs/integrations-overview)
- [Running a CRM campaign](/v1/docs/outbound-dialer-running-a-crm-campaign)

## Vapi AI BYOB integration

**February 27, 2026**

The Vapi AI Bring Your Own Bot (BYOB) integration lets you bring your own voice bot into Voiso. You can connect your Vapi account, have Voiso automatically create a Vapi AI assistant and a corresponding Virtual agent, and then route calls to this bot in Flow Builder or Dialer campaigns.

Related articles:

- [Vapi AI](/v1/docs/byob-vapi-ai)
- [Virtual agent](/v1/docs/virtual-agents)
- [Integrations overview](/v1/docs/integrations-overview)
- [Flow Builder Overview](/v1/docs/inbound-flow-builder-overview)
- [Dialer campaigns overview](/v1/docs/outbound-dialer-campaigns-overview)

## Chrome extension default country code

**February 27, 2026**

You can now select a default country code in the Voiso Chrome extension for for click-to-call and click-to-SMS. When enabled, the extension prepends the selected code to the number you click before opening the call or SMS in **Agent Panel**. This helps when web pages or CRMs store local numbers without country codes.

Related articles:

- [Chrome extension for Agent Panel](/v1/docs/chrome-extension)
- [Click-to-call Chrome Extension](/v1/docs/agent-panel-click-to-call-chrome-extension)
- [Zenoti](/v1/docs/crm-zenoti)

## Voice provider TLS automatic port support

**February 27, 2026**

When you specify **TLS** transport protocol for a Voice provider, Voiso automatically uses port `5061`.

Related articles:

- [Voice provider](/v1/docs/voice-providers)

## Download flow logs from extended call details

**February 13, 2026**

If the Download flow logs feature is enabled for your contact center, you can download interaction flows for individual interactions from the **Extended Call Details** page for voice and digital interactions.

Related articles:

- [Extended Call Details: Voice](/v1/docs/extended-call-details-voice)
- [Extended Call Details: Omnichannel](/v1/docs/extended-call-details-omnichannel)
- [Call Detail Records overview](/v1/docs/reporting-cdr)
- [Flows](/v1/docs/inbound-flows)

## SIP trunk setting: Use From header as Contact in INVITE

**February 13, 2026**

The **Use From header as Contact in INVITE** option enables you to copy the caller identity from the **From** header into the **Contact header** for outbound SIP INVITEs. Some BYOC providers or SBC configurations require this header alignment for validation and anti spoofing policy checks. Enable this option only if your provider instructs you to do so or if call setup fails due to a From and Contact mismatch.

Related article:

- [Voice providers](/v1/docs/voice-providers)

## Canned Message character limit validation updated

**February 13, 2026**

Character limits are now enforced per channel type. If a message is assigned to multiple channels, it must comply with the lowest character limit across the selected channels.

Related article:

- [Message Templates](/v1/docs/administration-message-templates)