---
title: "Workflow builder"
slug: "flow-builder-trouble"
updated: 2026-10-15T08:38:31Z
published: 2026-10-15T08:38:31Z
canonical: "docs.voiso.com/flow-builder-trouble"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Workflow builder

**Who should read this article**: All users

This article contains a list of commonly encountered issues and how to solve them, with links to articles where the information is documented.

#### Troubleshooting – Workflows

              Issue

              

**Problem:** I created a workflow, but calls or digital interactions are not being routed to my agents.

**Symptoms:**

- Inbound calls are not routed to agents or queues
- Inbound digital interactions are not routed to agents or queues

**Possible causes:**

- You have not built the steps of the workflow in **Workflow builder**
- You have not assigned your phone number to the Inbound call workflow
- You have not assigned one or more digital channels to the Digital workflow

**Solution:**

You *must* build the steps of a workflow in **Workflow builder** before it can accept and route interactions. In **Automation > Workflow studio**, the **Configuration** column shows **Not configured** for a workflow that has no steps yet. Refer to the articles in the [Building a workflow folder](/v1/docs/inbound-flow-builder) to learn how to use **Workflow builder**.

              Need help?

              

If the issue continues, collect relevant details (e.g., call ID, error log) and contact your Voiso account manager.