---
title: "Flow builder"
slug: "flow-builder-trouble"
updated: 2026-01-21T13:52:23Z
published: 2026-01-21T13:52:23Z
canonical: "docs.voiso.com/flow-builder-trouble"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Flow builder

**Who should read this article**: All users

This article contains a list of commonly encountered issues and how to solve them, with links to articles where the information is documented.

#### Troubleshooting – Flows

Issue

**Problem:** I created a flow, but calls or digital interactions are not being routed to my agents.

**Symptoms:**

- Inbound calls are not routed to agents or queues
- Inbound digital interactions are not routed to agents or queues

**Possible causes:**

- You have not built an interaction flow using **Flow Builder**
- You have not assigned your phone number to the voice flow
- You have not assigned one or more digital channels to the digital flow

**Solution:**

You *must* create an interaction flow using **Flow Builder** before a flow you have added can accept and route interactions. Refer to the articles in the [Flow Builder folder](/v1/docs/inbound-flow-builder) to learn how to use the **Flow Builder** visualization tool.

Need help?

If the issue continues, collect relevant details (e.g., call ID, error log) and contact your Voiso account manager.