---
title: "Voicemail"
slug: "flow-builder-voicemail"
description: "The Voicemail node directs a call to voicemail."
tags: ["Call Flow", "Flow", "Inbound"]
updated: 2025-09-19T12:25:12Z
published: 2025-09-19T12:25:12Z
canonical: "docs.voiso.com/flow-builder-voicemail"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Voicemail

**Who should read this article**: Administrators

The **Voicemail** node directs a call to voicemail.

## Introduction

Use the **Voicemail** node to enable callers to record Voicemail messages, with the option to send the recording to an email address.

![Flow Builder Voicemail Node Overview](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Voicemail%20Node%20Overview.png)

Voicemail recordings are available from the [CDR](/v1/docs/reporting-cdr) by searching for interactions with the **Answered by VM** disposition.

### Connections

The **Voicemail** node supports unlimited input connections and 0 output connections.

## Using the Voicemail node

To add a **Voicemail** node to your interaction flow, click the **Voicemail node** icon:

![Flow Builder Voicemail Node](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Voicemail%20Node.png)

To make an input connection, drag a link from any node supporting an output connection to the **Voicemail** node.

![Flow Builder Voicemail Node Connections](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Voicemail%20Node%20Connections.gif)

## Configuring the Voicemail node

To configure a **Voicemail** node in your interaction flow, click the **Voicemail** node to display the **Voicemail node panel**. In the **Voicemail node panel**, click the "i" icons to read information about the configuration menus and fields.

![Flow Builder Voice Mail Node Configuration](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Voice%20Mail%20Node%20Configuration.png)

### Rename the node

Beginning with the [September 15 - 19, 2025 release](/v1/docs/september-15-19-2025), you may name nodes in **Flow Builder**. Click a node in the node palette to add it to the flow. The node is added to the flow and is named **Node N**, where **N** represents the number of the node; for example, **Node 6**. Below the node name is the node type, such as **Play Audio**. Click the node to open the node configuration panel, then click the name of the node to edit it. Enter a new name, then the check mark to save your change.

[Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Renaming%20Nodes.mp4)

### Audio file

To play a *Voice message* when the interaction arrives at the **Voicemail** node, click the **Audio file** menu and select a voice message from your [media library](/v1/docs/administration-media).

### Send Voicemail via email

To send voicemail recordings to one or more email addresses, select **Send Voicemail via email**.

#### Recipients

If you select the **Send Voicemail via email** option you must specify one or more email addresses, separated by commas, in the **Recipients** field.

Sometimes abbreviated as VM. An electronic system that stores voice messages from telephone callers. Voicemail can also refer to a spoken message left by a caller on a voicemail system. In the Voiso contact center, calls can be directed to voicemail when no agents are available to answer the call.

## Related

- [Flow Builder Overview](/inbound-flow-builder-overview.md)
- [Flows](/inbound-flows.md)