---
title: "General questions"
slug: "general-questions-faq"
updated: 2025-12-24T16:51:14Z
published: 2025-12-24T16:51:14Z
canonical: "docs.voiso.com/general-questions-faq"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# General questions

**Who should read this article**: Administrators, Supervisors

This article contains a list of common questions with answers that link to articles where the information is documented.

Purpose

For technical issues, see the [Troubleshooting section](/v1/docs/troubleshooting).

#### Q: How is Voiso’s CCaaS different from a traditional contact center?

A: Voiso’s cloud-native CCaaS platform eliminates the need for on-premises infrastructure and offers advanced tools like [Flow Builder](/v1/docs/inbound-flow-builder-overview), [Speech Analytics](/v1/docs/speech-analytics), and [real-time dashboards](/v1/docs/reporting-real-time-dashboard-overview). It supports global operations, remote agents, and seamless integrations—delivering agility, visibility, and scalability that traditional systems can’t match.

#### Q: What countries does Voiso support for phone numbers and messaging?

A: Voiso offers number coverage in over 160 countries and supports both voice and messaging services globally. Availability varies by country and use case (e.g., A2P SMS, toll-free voice), so please [contact our team](https://voiso.com/contact-sales/) for country-specific capabilities.

#### Q: Can Voiso work with our existing SIP trunks?

A: Yes. Voiso supports Bring Your Own Carrier (BYOC) setups through SIP trunking. You can configure inbound and outbound rules through the [Voice providers](/v1/docs/voice-providers) settings.

#### Q: Does Voiso support remote agents?

A: Absolutely. Voiso is cloud-based and works with any modern browser. No VPN is required, and performance is optimized through global points of presence. Check out [Getting started](/v1/docs/getting-started)

#### Q: Is it possible to mask phone numbers for privacy?

A: Yes. Voiso supports [number masking](/v1/docs/number-masking) and [secure routing for voice and messaging](/v1/docs/dynamic-routing-to-a-number).

#### Q: How do I monitor agent performance in real time?

A: [Supervisors](/v1/docs/supervisor-workflows-overview) can use Voiso’s [real-time dashboards](/v1/docs/reporting-real-time-dashboard-overview) and [Agent Zoom](/v1/docs/supervisor-workflows-agent-zoom) to monitor availability, call activity, performance KPIs, and live interaction monitoring, including call listening tools and [Speech Analytics](/v1/docs/speech-analytics) (if enabled).

#### Q: Does Voiso offer call recording? Where is the data stored?

A: Yes. Voiso supports full and on-demand [call recording](/v1/docs/recording-call-recording). Recordings are securely stored in Voiso’s cloud and retained based on your account’s data retention policy. Storage location is region-specific and compliant with data protection regulations. Recordings may also be replicated to [Amazon S3](/v1/docs/third-party-integration-overview) for additional processing.

#### Q: Can I integrate Voiso with my CRM?

A: Yes. Voiso offers native [integrations](/v1/docs/integrations-overview) for [Salesforce](/v1/docs/crm-salesforce), [HubSpot](/v1/docs/crm-hubspot), [Zoho](/v1/docs/zoho-crm-and-desk), and other popular and niche CRMs, including features like Click-to-call, Screen Pop, in-CRM softphone, and contact syncing.

More help

Still have questions? Contact support or explore our other [FAQ topics](/v1/docs/faq).

Agents initiate calls in a CRM by clicking an icon or link instead of manually dialing the number.

A contact record or other information that automatically displays in a CRM application when an agent connects to a call. The contact record provides additional information about the contact to aid the agent in handling the call. Voiso's CRM integration provides this capability when available from the CRM.