---
title: "Getting Started"
slug: "getting-started-1"
type: "index"
canonical: "docs.voiso.com/getting-started-1"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Getting started

1 sub category | 8 articles

## [Getting started with core features](https://docs.voiso.com/docs/getting-started.md)

Updated on 2025-11-12 | Published on 2022-12-27

What you need to know to start using the Voiso application.

## [How to set up your contact center](https://docs.voiso.com/docs/how-to-set-up-your-call-center.md)

Updated on 2026-04-17 | Published on 2023-01-03

Who should read this article : Administrators Key first steps to set up your contact center. Important 14-day trial users should start with these articles. They walk you through initial setup, calling...

## [Authentication](https://docs.voiso.com/docs/authentication.md)

3 articles

## [How to set up your equipment and softphone](https://docs.voiso.com/docs/how-to-set-up-softphone.md)

Updated on 2025-11-12 | Published on 2022-12-27

Who should read this article : Administrators To make and receive phone calls, you must set up your softphone, Agent Panel, to work with your computer and browser. Important 14-day trial users should...

## [How to enable outgoing calling](https://docs.voiso.com/docs/how-to-start-making-calls.md)

Updated on 2026-04-17 | Published on 2022-12-27

Who should read this article : Administrators Learn how to set up agents, buy numbers, and create Caller ID groups to start making manually dialed and click-to-call calls efficiently. Important 14-day...

## [How to start receiving calls](https://docs.voiso.com/docs/how-to-start-receiving-calls.md)

Updated on 2025-11-12 | Published on 2023-01-25

Who should read this article : Administrators Learn how to enable your agents to start receiving inbound calls with Voiso . Important 14-day trial users should start with these articles. They walk you...

## [How to start sending SMS](https://docs.voiso.com/docs/how-to-start-sending-sms.md)

Updated on 2025-09-22 | Published on 2023-03-28

Who should read this article : Administrators, Supervisors Learn how to enable agents to send SMS from the Agent Panel. Important The Voiso SMS feature is available for contact centers on the Pro plan...

## [Time zones](https://docs.voiso.com/docs/time-zones.md)

Updated on 2025-09-22 | Published on 2024-03-05

Who should read this article : All users Voiso relies on the date and time to track all interactions and activities. This article summarizes how time zones are handled in Voiso and helps you...

## [White labeling](https://docs.voiso.com/docs/white-labeling.md)

Updated on 2025-09-22 | Published on 2023-01-18

Who should read this article : Administrators The White Label feature enables Voiso customers to customize the appearance of the Voiso application by adding their own branding, including logos and...