---
title: "How to"
slug: "how-to-start-making-calls"
description: "Learn how to set up agents, buy numbers, and create Caller ID groups to start making manually dialed and click-to-call calls efficiently."
tags: ["Outbound", "teams", "Dialer", "voice", "Caller ID"]
updated: 2026-04-17T15:03:28Z
published: 2026-04-17T15:03:28Z
canonical: "docs.voiso.com/how-to-start-making-calls"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# How to enable outgoing calling

**Who should read this article**: Administrators

Learn how to set up agents, buy numbers, and create Caller ID groups to start making manually dialed and click-to-call calls efficiently.

          Important

          

**14-day trial users** should start with these articles. They walk you through initial setup, calling configuration, and key steps to get the most out of your trial experience.

- [System Requirements](/v1/docs/system-requirements)
- [How to set up your contact center](/v1/docs/how-to-set-up-your-call-center)
- [How to set up your equipment and softphone](/v1/docs/how-to-set-up-softphone)
- [How to enable outgoing calling](/v1/docs/how-to-start-making-calls)
- [How to start receiving calls](/v1/docs/how-to-start-receiving-calls)
- [Administrator Guide](/v1/docs/administrator-guide)
- [Supervisor Guide](/v1/docs/supervisor-workflows)
- [Agent Guide](/v1/docs/agent-guide)

Important

Refer to [How to run a Dialer campaign](/v1/docs/how-to-run-a-dialer-campaign) for information about automated calling campaigns.

## Introduction

Voiso offers an intuitive interface that makes it easy to set up key components for outbound calling, including:

To enable outgoing calls from your contact center, you’ll need the following:

- [Users](/v1/docs/how-to-start-making-calls#users) (agents)
- At least one [phone number](/v1/docs/how-to-start-making-calls#phone-numbers) for your contact center
- At least one [Caller ID](/v1/docs/how-to-start-making-calls#setting-up-an-individual-caller-id) to identify the origin of your calls on telecom networks. Your Caller ID can be the same as the number for your contact center, or you can buy additional numbers to use as Caller IDs.

With these elements in place, your agents and automated [Dialer campaigns](/v1/docs/outbound-dialer-campaigns-overview) can seamlessly connect with your clients (contacts).

Related articles:

- [Users](/v1/docs/users-users)
- [Numbers](/v1/docs/inbound-inbound-numbers)
- [Caller ID groups](/v1/docs/outbound-cid-groups)

## Users

This article assumes you have already set up Users during your initial contact center setup. Refer to [How to set up your contact center](/v1/docs/how-to-set-up-your-call-center#add-users-and-create-teams) for details. By default new users can receive inbound calls and can be added to [outbound Dialer campaigns](/v1/docs/outbound-dialer-campaign-getting-started). However, for users to make manual outgoing calls, you have to grant permissions in the user profile.

[Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Getting%20Started%20Adding%20User%20For%20Outgoing%20Calls.mp4)

### Granting Outgoing Call Permissions to a User

By default, new users do not have permission to make manual outbound calls. You must grant this permission in the user's profile or import a bulk user CSV with the **Allow Manual Outbound Calls** field set to **y**.

To enable manual outbound calling for a new user, follow these steps:

1. Navigate to **Users > Users** in the Voiso main menu.
2. Click **Add user** to create a new user profile.
3. Enter the user's **Name**.
4. Specify the **AD Username**—this is the name displayed in **Agent Panel**.
5. Enter the **Email address** the user will use to sign in.
6. Select the **Role** for the user:
  - Choose **Agent** for users who will handle interactions.
7. Set the user's **Extension**—this number is used for call transfers and routing.
8. Enter the **Caller ID** that will be displayed when making outbound calls.
  - If left blank, the default Caller ID is used.
9. Select the user's **Time zone**.
10. In the **Permissions** section, enable **Allow manual outbound calls**.
  - This is required only if the user will manually dial outbound calls.
  - If the user will only handle inbound calls or participate in outbound Dialer campaigns, this setting is not required.
11. (Optional) To allow click-to-call from your CRM, enable **Allow click-to-call**.
12. Assign the user to a **Team**.
13. If the user will handle inbound calls, assign them to a **Queue**.
14. Click **Save** to create the user profile.

For information on bulk importing user profiles, refer to the **[Users](/v1/docs/users-users)** article in the Voiso documentation.

## Phone Numbers

You can assign phone numbers to:

- Individual users
- Caller ID groups
- Dialer Campaigns via Caller ID groups

Set up phone numbers for your contact center by either purchasing numbers from Voiso or adding your own. Purchase and manage all your numbers easily from the **[Numbers](/v1/docs/inbound-inbound-numbers)** page.

![Inbound Numbers Default View](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Inbound%20Numbers%20Default%20View.png)

In the Voiso navigation bar, select **Inbound > Numbers**. If you already have numbers, you can view them in the **Numbers** table (1).

### Buying New Numbers

1. Click **Buy Numbers** (2).
2. Search for available numbers by country and geographic region.
3. Select the numbers you want, then click **Buy Numbers** to add them to your list.

### Adding Your Own Numbers

1. Click **Add numbers** (3).
2. Enter the number, country, and number type.

For more information about adding your own numbers and adding numbers in bulk, refer to [Add numbers](/v1/docs/inbound-inbound-numbers#2-add-numbers).

### Buying numbers in detail

This tutorial video steps you through the process of buying numbers.

[Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Getting%20Started%20Manually%20Add%20a%20Number.mp4)

## Setting Up an Individual Caller ID

Your contact center Caller ID can be the same as the number for your contact center, or you can buy additional numbers to use as Caller IDs. Having additional numbers means that you can assign different Caller IDs for different purposes, divisions, campaigns, or locations.

To assign a Caller ID to a specific user, follow these steps:

1. On the Voiso navigation bar, go to **Users > Users**.
2. Select the user to open the **Edit User** page. You can also assign a Caller ID while initially adding a user.
3. In the **Caller ID** field, enter one of your [phone numbers](/v1/docs/how-to-start-making-calls#phone-numbers).

![Users Add User View](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Users%20Add%20User%20View.png)

Tip

If the user is assigned to a [team](/v1/docs/users-teams) and the team has an associated [Caller ID group](/v1/docs/how-to-start-making-calls#setting-up-caller-id-groups), the Caller ID group numbers take priority over the Caller ID assigned individually.

## Setting up Caller ID groups

Caller ID groups allow you to manage multiple Caller IDs (CIDs) for manually dialed and [click-to-call](/v1/docs/integrations) calls from your CRM or other service. When team members associated with a Caller ID group make calls, Voiso automatically selects a CID based on the region being called or whether the contact has been called before.

Watch this tutorial video about creating a Caller ID group.

[Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Getting%20Started%20Manually%20Add%20a%20Caller%20ID%20Group.mp4)

To create a Caller ID group, navigate to **Outbound > Caller ID groups** in the Voiso navigation bar to open the **Caller ID Groups** page.

![Caller ID Groups Default Only](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Caller%20ID%20Groups%20Default%20Only.png)

### Default CID group

When you first open the **Caller ID Groups** page, the only available CID group is the **Default** group.

![CID Default Caller ID Group](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/CID%20Default%20Caller%20ID%20Group.png)

You can edit the Caller ID name, description, and assign an existing CID or a third-party CID. By default, the Caller ID name is set to **anonymous**.

Tip

Voiso recommends renaming the default Caller ID from **anonymous** to something that represents your organization or business processes. Many local networks reject calls from anonymous CIDs.

To edit the Default group:

1. Click the **Default** group in the **Caller ID Groups** page.
2. Click **Select existing Caller ID** to open the **Select Caller ID** panel.
3. Choose numbers from your owned list by selecting individual numbers, destinations, or countries. To select all numbers for a country, select the country name.
4. Click **Save** to add the selected numbers to your Default Caller IDs.

![CID Select Caller ID Panel](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/CID%20Select%20Caller%20ID%20Panel.png)

### Custom CID groups

Custom CID groups let you specify numbers for calls to specific countries, regions, or other business purposes. For example, you can create a group for all contacts in Germany, another for Australia, and so on.

For details on all the ways that caller ID groups can be created and applied, see these articles:

- [Caller ID groups](/v1/docs/outbound-cid-groups)
- [FAQ: Caller IDs and Caller ID groups](/v1/docs/caller-ids-and-caller-id-groups-faq)

To create a new custom CID group, Follow these steps:

1. Navigate to **Outbound > Caller ID groups** and click **Add new Caller ID group**.
2. On the **Add Caller ID Group** page, enter a name for the CID group in the **Label** field.  

![CID Edit Caller ID Group view](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/CID%20Edit%20Caller%20ID%20Group%20view.png)
3. In the **Prefix** field, specify a dialing prefix for your system, business process, or country code.
4. To add CID numbers:
  - Click **Select existing Caller ID** to choose from your existing numbers.
  - Alternatively, click **Add 3rd party Caller ID** to include numbers from an external source.
5. To assign the CID group to a team:
  - In the **Teams** section, click **Edit**.
  - Select one or more teams from the **Edit Teams** panel, then click **Save**.
6. Click **Save** to finalize and create the Caller ID group.

Your agents are now ready to start making outgoing calls!

An outbound calling campaign where agents are assigned to handle calls that are automatically dialed and connected by the Voiso Dialer. Dialer handles the rate at which calls are dialed based on the number of available agents. The list of phone numbers in the campaign are pre-loaded from a CSV file or imported from a CRM.

CID. The identification phone number used for an outbound call. The number that is displayed to the call recipient. CIDs might become flagged by phone network providers if they are reported as SPAM or fraudulent.

Agents working under a common supervisor are considered to be a part of a team. Teams enable you to group users together for common business purposes. You can create many different teams for different business purposes. A user may be assigned to more than one team and a supervisor may supervise more than one team. You can assign agents to Dialer campaigns and Caller ID groups either individually or as part of a team.

A telephone prefix is the first set of digits after the country and area codes of a telephone number: country code + area code + prefix + subscriber number. The prefix is sometimes associated with a region (exchange) within the area represented by the area code.

## Related

- [Caller ID risk check](/outbound-caller-id-risk-check.md)
- [Caller ID groups](/outbound-cid-groups.md)
- [Dialer campaigns overview](/outbound-dialer-campaigns-overview.md)
- [Dialer campaigns](/outbound-dialer-campaigns.md)
- [Dialer monitoring](/dialer-monitoring.md)
- [Part 2: Dialer campaigns](/outbound-dialer-campaign-dialer-campaigns.md)
- [Users](/users-users.md)
- [Teams](/users-teams.md)
- [Numbers](/inbound-inbound-numbers.md)
- [Number masking](/number-masking.md)
- [Number validator](/outbound-number-validator.md)