--- title: "Flow Builder Overview" slug: "inbound-flow-builder-overview" description: "Flow Builder enables the design, configuration, and management of sophisticated interaction flows by linking pre-defined node objects in a simple to use interactive visual editor." tags: ["User Interface", "Call Flow", "Flow", "Inbound", "Overview", "Script"] updated: 2026-01-29T12:58:26Z published: 2026-01-29T12:58:26Z canonical: "docs.voiso.com/inbound-flow-builder-overview" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # Flow Builder Overview **Who should read this article**: Administrators **Flow Builder** enables the design, configuration, and management of sophisticated interaction flows by linking pre-defined node objects in a simple to use interactive visual editor. ## Introduction The Voiso **Flow Builder** enables you to define a large variety of advanced, time-based call-handling rules using a sophisticated yet simple visual editor. Tip For some simple use cases for creating flows, refer to [Call Flows Guide](/v1/docs/call-flows). ## Flow Builder user experience **Flow Builder** is a visual editor that uses different types of [nodes](/v1/docs/nodes) that you configure and link together. Drag-and-drop nodes from the **Node palette**, click to configure the node behavior, drag links to other nodes, and save your flow. > [!WARNING] > Important > > The Flow Builder palette uses different nodes for Voice and Digital flows. The examples below show the Voice Flow palette. To open Flow Builder, click **Launch Flow builder** from the left side of a row on the list of flows on the **Flows** page, or from the **Flow Builder** section on the **Edit flow** page. ![](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20New%20Flow%20Not%20Configured%20Status.png) When a new flow is opened, the status **Not configured** is displayed next to the name of the flow. The status changes to **Configured** after you construct a complete flow the ends with one of the following [nodes](/v1/docs/flow-builder-nodes): - [End](/v1/docs/flow-builder-end) - [Route](/v1/docs/flow-builder-route) - [Voicemail](/v1/docs/flow-builder-voicemail) ![](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow Builder Overview.png) ### Navigating the canvas It’s easy to find your way around the Flow Builder canvas, select nodes, zoom in and out, and delete nodes. Watch this video for a quick demonstration. [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Canvas%20Navigation.mp4) Here’s a summary: | Action | How to | | --- | --- | | Panning | Left-click + drag the canvas. | | Select a node | Left-click. This usually opens the configuration panel for the node. | | Select multiple nodes | Shift + left-click, then drag a selection box. | | Select multiple nodes | Shift + left-click on individual nodes, one at a time. | | Zoom with trackpad | Pinch gestures, in and out. | | Zoom with mouse | Turn the mouse wheel. | | Deleting nodes with keyboard | Select or multi-select nodes, then press **Delete**. | | Deleting nodes with mouse | Left-click the kabob menu, then select **Delete**. | ### Working with nodes ![Flow Builder Overview](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Overview.png) Click a node in the **Node palette** to add a node of that type to the flow. Drag the node into position. ![Flow Builder Click a Node Masked](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Click%20a%20Node%20Masked.gif) Drag a link from the right side of a node to the left side of another node to indicate the interaction flow from one node to the next. Some nodes have only a single input connection while others allow multiple links. Some nodes have only a single output connection while others allow multiple links. ![Flow Builder Drag Links Masked](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Drag%20Links%20Masked.gif) To move a node, left-click it and drag it. To select multiple nodes, left-click and drag a selection box around the nodes and then drag them together. ![Flow Builder Moving Nodes](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Moving%20Nodes.gif) To pan the canvas, right-click and drag the canvas. Use the zoom out, zoom in, and center view buttons to change the zoom and positioning of the canvas. ![Flow Builder Adjust The Canvas Masked](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Adjust%20The%20Canvas%20Masked.gif) Important Some nodes support custom and system variables to enable you to customize and automate routing and data retrieval. Refer to [Variable management](/v1/docs/flow-builder-variable-management) for more information. The **Start** node has no input connection and only a single output connection. The **Voicemail**, **Route**, and **End** nodes have no output connection. > [!NOTE] > Tip > > In the **DTMF** node, specify an [audio message file](https://portal.document360.io/v1/docs/flow-builder-dtmf#audio-file) that describes the key selections available in the **DTMF** node so that contacts can make a key selection without having to listen to the entire audio message first. > > Your content goes here The Voice and Digital Flow Builder palettes use different nodes. Refer to these articles for an overview of each node by flow type: - [Voice flows](/v1/docs/voice-flows) - [Digital flows](/v1/docs/digital-flows) Each node, except the **Start** node, includes a kebab menu with the following options: ![Flow Builder Kabab Menu](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Kabab%20Menu.png) - **Clone**: create a copy of the node, including all configuration settings - **Delete**: remove the node from the flow ### Rename the node Beginning with the [September 15 - 19, 2025 release](/v1/docs/september-15-19-2025), you may name nodes in **Flow Builder**. Click a node in the node palette to add it to the flow. The node is added to the flow and is named **Node N**, where **N** represents the number of the node; for example, **Node 6**. Below the node name is the node type, such as **Play Audio**. Click the node to open the node configuration panel, then click the name of the node to edit it. Enter a new name, then the check mark to save your change. [Video](https://cdn.document360.io/44ae307a-3737-4fbf-98e0-9b888deb90dc/Images/Documentation/Flow%20Builder%20Renaming%20Nodes.mp4) A type of menu that is represented by an icon or graphic consisting of three dots arranged vertically that resemble a type of food called a kebab. Clicking the kebab menu displays a list of options or functions that can be selected. ## Related - [Flows](/inbound-flows.md) - [Inbound](/inbound.md) - [Nodes](/flow-builder-nodes.md)