---
title: "January 2024"
slug: "january-2024"
description: "Major documentation updates for January 2024"
updated: 2025-08-06T12:59:41Z
published: 2025-08-06T12:59:41Z
canonical: "docs.voiso.com/january-2024"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# January 2024

## WhatsApp

**January 19, 2024** Added support for the WhatsApp channel in Omnichannel Workspace.

Related articles:

- [WhatsApp](/v1/docs/whatsapp)
- [WhatsApp messages](/v1/docs/omnichannel-workspace-whatsapp-interactions)

## Viber

**January 19, 2024** Added support for the Viber channel in Omnichannel Workspace.

Related articles:

- [Viber](/v1/docs/viber)
- [Viber interactions](/v1/docs/viber-interactions)

## Salesforce integration

**January 10, 2024** Minor updates to the integration procedure.

Related articles:

- [Salesforce](/v1/docs/crm-salesforce)

## Creating IVRs with Flows

**January 5, 2024** Added a series of articles about using Flows to create various IVR experiences.

Related articles:

- [Creating a simple IVR with Flow Builder](/v1/docs/creating-a-simple-ivr)
- [Priority routing](/v1/docs/skipping-the-ivr)
- [Multi-level IVRs](/v1/docs/multi-tiered-ivrs)