---
title: "January 2025"
slug: "january-2025"
description: "Major documentation updates for January 2025"
updated: 2025-09-24T16:52:52Z
published: 2025-09-24T16:52:52Z
canonical: "docs.voiso.com/january-2025"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# January 2025

## Documentation restructuring

**January 31, 2025**

To improve navigation within the documentation portal, all articles related to the **Administration** menu and tasks primarily managed by contact center administrators have been consolidated under the new **Administrator Guide** group in the left-hand navigation.

Many features in the **Administrator Guide**, such as creating and managing users and teams, are also used by supervisors. The **Supervisor Guide** now focuses on tasks typically handled exclusively by supervisors and team leads. **Note:** The **Supervisor Guide** will be expanded later this year to include updates as the Real-time dashboard is enhanced.

Articles designed specifically for agents remain part of the **Agent Guide**. Supervisors are encouraged to review this content to better understand agent workflows.

Other articles are aimed at new users, contact center managers, and other contact center professionals.

Related articles:

- [Administrator Guide](/v1/docs/administrator-guide)
- [Supervisor Guide](/v1/docs/supervisor-workflows)
- [Agent Guide](/v1/docs/agent-guide)

## Bulk user import and modification

**January 31, 2025**

The **Users** article has been enhanced to provide additional details about importing bulk user accounts, modifying existing bulk accounts, and managing the user account template.

Related articles:

- [Users](/v1/docs/users-users)

## Voiso Mobile App

**January 30, 2025**

Articles for admins and agents describing how to download, configure, and use the Voiso Moble app are now available for all readers.

Related articles:

- [Voiso Mobile App](/v1/docs/download-the-mobile-app)
- [Installing the Voiso Mobile App](/v1/docs/mobile-app-agents)
- [Using the Voiso mobile app](/v1/docs/using-the-agent-mobile-app)

## View agent's public IP

**January 16, 2025**

The ability to view a user's WebRTC endpoint IP address on the **Extended Call Details** page is now configurable based on user roles. Administrators can enable this feature by granting the **View Agent's Public IP** permission to users with the **View team CDRs** permission configured.

Related articles:

- [Security Access Groups](/v1/docs/administration-security-access-groups)
- [Extended Call Details: Voice](/v1/docs/extended-call-details-voice)

## New Fintech topics

**January 16, 2025**

For Speech Analytics, two new Fintech topics are added to the **Topics** table:

- Risk advisory
- False profit guarantees

Related articles:

- [Topics](/v1/docs/topics)
- [Topic identification](/v1/docs/topic-identification)
- [Speech Analytics](/v1/docs/speech-analytics)