--- title: "July 2025" slug: "july-2025" updated: 2025-09-24T16:43:08Z published: 2025-09-24T16:43:08Z canonical: "docs.voiso.com/july-2025" --- > ## Documentation Index > Fetch the complete documentation index at: https://docs.voiso.com/llms.txt > Use this file to discover all available pages before exploring further. # July 2025 ## Real-time dashboards **July 31, 205** The **Real-time dashboards** interface has been updated to simplify setup and improve usability. The redesigned experience provides clear, concise information, allowing you to quickly assess the overall health of your contact center at a glance. New articles are added detailing how to use each dashboard widget and interpret their displays. Related articles: - [Real-time dashboard overview](/v1/docs/reporting-real-time-dashboard-overview) - [Agent monitoring overview](/v1/docs/reporting-agent-monitoring-overview) - [Agent List](/v1/docs/reporting-agent-list-dashboard) - [Agent Counter](/v1/docs/reporting-agent-counter) - [Talk Time/Unique Clients](/v1/docs/reporting-talk-time-unique-clients) - [Agent Activity Duration](/v1/docs/reporting-agent-activity-duration) - [Redial Counter](/v1/docs/reporting-redial-counter-dashboard) - [Service Level](/v1/docs/reporting-service-level) - [Wrap-up Codes](/v1/docs/reporting-wrap-up-codes-dashboard) - [Keyword Counter](/v1/docs/reporting-keyword-counter) - [Dialer Monitoring overviewm](/v1/docs/reporting-dialer-monitoring-overview) - [Campaign Status](/v1/docs/reporting-campaign-status) - [Campaign - Agent Counter](/v1/docs/reporting-campaign-agent-counter) - [Campaign - Wrap-up Codes](/v1/docs/reporting-campaign-wrap-up-codes) - [Campaign - Dial Attempts](/v1/docs/reporting-campaign-dial-attempts) - [Queue monitoring overview](/v1/docs/reporting-queue-monitoring-overview) - [Queue Counter By Channel](/v1/docs/reporting-queue-counter) - [In-queue Abandons](/v1/docs/reporting-in-queue-abandons-dashboard) - [Average Speed of Answer](/v1/docs/reporting-average-speed-of-answer) - [Average Call Duration by Queue](/v1/docs/reporting-average-call-duration-by-queue) - [Agent Counter by Queue](/v1/docs/reporting-agent-counter-by-queue) - [Queue Counter Waiting Trend](/v1/docs/reporting-queue-counter-waiting-trend) - [Calling Number Monitoring overview](/v1/docs/reporting-calling-number-monitoring-overview) - [ASR By Caller ID By Country](/v1/docs/reporting-asr-by-caller-id-by-country) ## Webhook failures and retriggers **July 31, 2025** The **Webhook failures** and **Webhook retrigger** endpoints are added to the Developer's Portal. Use these endpoints in your custom applications to identify webhooks that are no longer responding and then retrigger them to become active again. Related articles: - [Webhooks](/v1/docs/webhooks) - [Webhook failures](https://developers.voiso.com/update/reference/webhook-failures-description) - [Webhook retrigger](https://developers.voiso.com/update/reference/webhook-retrigger-description) ## Call recording available webhook **July 31, 2025** The `call.recording.available` event is added to the webhooks that you can monitor. Subscribe to this event from the **Webhooks** page to receive a recording link when a call recording becomes available in the system. Related articles: - [Webhooks](/v1/docs/webhooks) - [Call recording events](https://developers.voiso.com/reference/call-recording-events#/) ## Caller ID group selection for Flow Builder Route node **July 31, 2025** The **Route** node in **Flow Builder** has been enhanced to enable you to specify a Caller ID group for calls that are routed to a PSTN. Related articles: - [Route](/v1/docs/flow-builder-route) - [Caller ID groups](/v1/docs/outbound-cid-groups) - [Dynamic routing to a number](/v1/docs/dynamic-routing-to-a-number) ## Google sign-in for embedded UIs **July 31, 2025** Google authentication is now supported for the following sign-in scenarios: - login.voiso.com - Freshdesk - HubSpot - Omnichannel embedded - Mobile app Related articles: - [Authenticating with Google](/v1/docs/authenticating-with-google) ## Object links in list views **July 31,2025** Links have been added to objects, such as flows and numbers, that are found in tables on related pages. Clicking the link now opens a page or panel related to the object. Related articles: - [Flows](/v1/docs/inbound-flows) - [Digital channels](/v1/docs/digital-channels) - [Numbers](/v1/docs/inbound-inbound-numbers) - [Wrap-up codes](/v1/docs/administration-wrap-up-codes) ## Telegram channel information You can now add the following information to **Telegram** channel integrations: - About - Description - Profile picture Related articles: - [Telegram](/v1/docs/omnichannel-telegram) --- ## Historical reports **July 18, 2025** The **Historical reports** user interface and user experience are updated and improved with standardized forms and the ability to test every report in the Voiso app before scheduling them. Related articles: - [Historical reports overview](/v1/docs/reporting-historical-reports-overview) - [Agent - Daily Sign-in and Sign-out](/v1/docs/agent-daily-sign-in-and-sign-out) - [Agent List](/v1/docs/reporting-agent-list) - [Agent List - Per Hour](/v1/docs/reporting-agent-list-per-hour) - [ASR by country](/v1/docs/reporting-asr-by-country) - [ASR by country by hour](/v1/docs/reporting-asr-by-country-by-hour) - [ASR per Caller ID](/v1/docs/reporting-asr-per-caller-id) - [In-queue Abandons](/v1/docs/reporting-in-queue-abandons) - [In-queue Abandons - Per Hour](/v1/docs/reporting-in-queue-abandons-per-hour) - [Keyword groups report](/v1/docs/keyword-groups-report) - [Redial Counter](/v1/docs/reporting-redial-counter) - [Sensitive Data Access Report](/v1/docs/reporting-sensitive-data-access-report) - [Wrap-up Codes](/v1/docs/reporting-wrap-up-codes) ## Contact lookup for HubSpot **July 18 2025** Voiso now integrates with HubSpot to support real-time CRM contact lookup during inbound digital interactions. Contact details are retrieved using the interaction’s phone number and displayed in the **Contact** panel. No contact data is stored in Voiso. Related articles: - [HubSpot Contact lookup](/v1/docs/hubspot-contact-lookup) - [CRM Contact Lookup](/v1/docs/omnichannel-crm-contact-lookup) - [Getting started](/v1/docs/agent-getting-started-omnichannel-workspace) - [Omnichannel Workspace Overview](/v1/docs/omnichannel-workspace-overview) --- ## Voice providers (BYOC) **July 16, 2025** Use the **Voice providers** page to configure external voice providers in Voiso using the Bring Your Own Carrier (BYOC) model. The **Voice providers** page lets you set up SIP access, static IP configuration, and routing rules for inbound and outbound calls. The feature also includes fallback routing behavior and instructions for managing provider assignments. Related articles: - [Voice providers](/v1/docs/voice-providers) --- ## Authentication **July 2, 2025** Before using Voiso for the first time, including on the Voiso Mobile app, the Freshdesk integration, and the Salesforce integration, users must complete the two-factor authentication setup. Related articles: - [Multi-factor authentication](/v1/docs/multi-factor-authentication) - [Two-factor authentication](/v1/docs/two-factor-authentication) - [Installing the Voiso Mobile App](/v1/docs/mobile-app) - [Freshdesk](/v1/docs/freshdesk) - [Salesforce](/v1/docs/salesforce)