---
title: "June 2025"
slug: "june-2025"
updated: 2025-09-24T16:45:40Z
published: 2025-09-24T16:45:40Z
canonical: "docs.voiso.com/june-2025"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# June 2025

## New Dialer call event parameter

**June 17, 2025**

The `contact_URL` parameter is added for Dialer call events when the URL of the CRM contact record is available during a Dialer campaign using a CRM integration for the calling list.

Related articles:

- [Dialer call events](https://developers.voiso.com/reference/dialer-call-events)
- [Webhooks overview](https://developers.voiso.com/reference/webhooks-overview)

## Minor UI update for the User Profile panel

**June 17, 2025**

The **Transcript settings** section is added to the User Profile for user accounts that are configured to set the translation language for Speech Analytics. In the Transcript settings section, the option to enable transcript translation is renamed to **Enable transcript translation**.

Related articles:

- [User Profile](/v1/docs/supervisor-user-profile)
- [Speech Analytics](/v1/docs/speech-analytics)

## Automating WhatsApp messaging in a campaign

**June 5, 2025**

Add WhatsApp messaging to your outbound Dialer campaigns using Voiso’s follow-up rules. Based on specific call outcomes—such as no answer or busy signal—your campaign can automatically send a WhatsApp message to the contact using a predefined message template.

Related articles:

- [Automating WhatsApp messaging in a campaign](/v1/docs/automating-whatsapp-messaging-in-a-campaign)
- [Dialer campaigns](/v1/docs/outbound-dialer-campaigns)
- [Adding a new campaign](/v1/docs/outbound-dialer-adding-a-new-campaign)
- [Part 2: Dialer campaigns](/v1/docs/outbound-dialer-campaign-dialer-campaigns)
- [WhatsApp](/v1/docs/omnichannel-whatsapp)

### Google Chrome Picture-in-picture support

**June 5, 2025**

Agent Panel and Omnichannel Workspace now support Google Chrome's picture-in-picture feature. This allows users to use the softphone in a floating picture-in-picture window — staying visible while navigating other windows and apps.

Related articles:

- [Getting started](/v1/docs/agent-panel-getting-started)
- [Using Omnichannel Workspace](/v1/docs/using-omnichannel-workspace)
- [System settings](/v1/docs/administration-system-settings)

## Dynamic inbound call routing to PSTN numbers

**June 5, 2025**

Use **Flow Builder** to route incoming calls to external numbers dynamically based on caller input or system responses.

Related articles:

- [Dynamic routing to a number](/v1/docs/dynamic-routing-to-a-number)
- [Route](/v1/docs/flow-builder-route)
- [Variable management](/v1/docs/flow-builder-variable-management)

## Media

**June 5, 2025**

The **Media** page now includes a **Play** button to enable you to preview an audio file without opening the **Edit media** page.

Related articles:

- [Media](/v1/docs/administration-media)

## Integration permissions

**June 5, 2025**

Two new permissions have been added to roles, **View integrations** and **Edit integrations**. These have been added to the **Admin** role for contact centers that use basic roles and to the **Administration** section for contact centers that use security access groups.

Related articles:

- [Basic user roles](/v1/docs/basic-user-roles)
- [Security Access Groups](/v1/docs/administration-security-access-groups)