---
title: "March 18-22, 2024"
slug: "march-18-22-2024"
description: "Release note. HubSpot call summary, call notes, and integration settings. Voiso Premium Support Chat. Click-to-call API."
updated: 2025-09-24T16:16:51Z
published: 2025-09-24T16:16:51Z
canonical: "docs.voiso.com/march-18-22-2024"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# March 18-22, 2024

## New in this release

### HubSpot

#### Call Notes

Call notes that agents enter on the **Notes** page in **[Agent Panel](/v1/docs/agent-panel-getting-started#using-call-notes)** are now included in the **Notes** of the HubSpot [call history](/v1/docs/crm-hubspot#call-history).

          Tip

          

To enable call notes in the **Agent Panel**, grant the **Display Call Notes in WebRTC** privilege for the user's [security access group](/v1/docs/administration-security-access-groups).

#### Call Summary

If [Speech Analytics](/v1/docs/speech-analytics) is enabled in your contact center, [call summaries](/v1/docs/cdr-search-results#2-call-details) are now included in the **Activity** of the HubSpot [call history](/v1/docs/crm-hubspot#call-history).

#### Integration settings

If [Speech Analytics](/v1/docs/speech-analytics) is enabled in your contact center, the **Include call summary** checkbox is added to the **HubSpot CRM Settings** section of the **[System Settings](/v1/docs/administration-crm-integration-settings)** page.

### Voiso Premium Support

Voiso offers [Premium chat support](/v1/docs/premium-chat-support) to select users to ensure you get quick, 24/7 response to support requests. In the security access group for a user with the **Edit billing** privilege granted, grant the **Allow editing of support chat users** privilege. These users may assign access to Voiso premium support webchat to up to three users by selecting the **Enable access to support chat** option on the users' profile.

### API

#### StartCall (Click-to-call)

The [StartCall](https://developers.voiso.com/reference/start-call-overview) API now supports both the agent's extension and login ID (sign-in email address) for the `agent` parameter. Previously, only the agent's extension was supported.

## Related

- [Premium support chat](/premium-chat-support.md)
- [HubSpot overview](/crm-hubspot.md)
- [Developer Portal and APIs](/developers-portal-and-apis.md)