---
title: "March 2024"
slug: "march-2024"
description: "March 2024 documentation updates."
updated: 2025-09-25T09:56:36Z
published: 2025-09-25T09:56:36Z
canonical: "docs.voiso.com/march-2024"
---

> ## Documentation Index
> Fetch the complete documentation index at: https://docs.voiso.com/llms.txt
> Use this file to discover all available pages before exploring further.

# March 2024

## HubSpot integration

**March 20, 2024** The **Include call summary** checkbox is added to the **HubSpot CRM Settings** section of the **CRM Integration Settings** section of the **System Settings** page when **Speech Analytics** is enabled for your contact center.

Related articles:

- [CRM integration settings](/v1/docs/administration-crm-integration-settings)
- [HubSpot](/v1/docs/crm-hubspot)
- [Speech Analytics](/v1/docs/speech-analytics-1)
- [CDR Search Results](/v1/docs/cdr-search-results#2-call-details)

## Premium chat support

**March 20, 2024** Voiso offers Premium chat support to select users to ensure you get quick, 24/7 responses to your support requests.

Related articles:

- [Premium chat support](/v1/docs/premium-chat-support)
- [Security Access Groups](/v1/docs/administration-security-access-groups)

## API

**March 20, 2024** Both the agent's extension and login ID (sign-in email address) are supported for the **StartCall** endpoint `agent` parameter.

Related articles:

- [StartCall](https://developers.voiso.com/reference/start-call-overview)
- [POST StartCall](https://developers.voiso.com/#/rest/api-endpoints/voice/startcall)

## Supported File Formats

**March 14, 2024** An article summarizing the various file formats supported for Voiso features, including data interchange, media, and attachments.

Related articles:

- [Supported File Formats](/v1/docs/supported-file-formats)

## The Voiso User Experience

**March 8, 2024** A new series of articles to summarize various features and roles in the Voiso contact center.

Related articles:

- [UX overview](/v1/docs/ux)
- [Customizable dashboards](/v1/docs/customizable-dashboards)
- [Jump from widgets to reports](/v1/docs/jump-from-widgets-to-reports)
- [Thresholds & Notifications](/v1/docs/thresholds-notifications)
- [Unlimited Time Period Analysis](/v1/docs/unlimited-time-period-analysis)
- [Reports and scheduled reports](/v1/docs/report-scheduling)

## Bitrix24

**March 8, 2024** The Bitrix24 integration article now includes information about how to integrate with Voiso and how to use the Click-to-call feature.

Related articles:

- [Bitrix24](/v1/docs/crm-bitrix24)

## Interaction summary

**March 6, 2024** Call Details Records now includes a summary of a transcribed conversations or digital channels interaction. The interaction summary highlights important points and key topics to enable managers to know what a conversation was about without reading the transcript or listening to the call recording.

Related articles:

- [CDR search results](/v1/docs/cdr-search-results)

## HubSpot Workflow Send SMS

**March 6, 2024** The Voiso connected app now supports automation through the HubSpot Workflow feature. Use the HubSpot Workflow feature to automatically send an SMS to a contact based on interaction events such as Hungup.

Related articles:

- [HubSpot](/v1/docs/crm-hubspot#hubspot-automation-workflows)

## Send audio messages to contacts

**March 6, 2024** Agents can record and send audio messages from the agent workspace for the WhatsApp and Telegram channels.

Related articles:

- [Using Omnichannel Workspace](/v1/docs/using-omnichannel-workspace#voice-recording)
- [Omnichannel Workspace](/v1/docs/agent-guide-omnichannel-workspace)

## Time zones

**March 5, 2024** A description of how time zones are used in the contact center and their impact on reporting.

Related articles:

- [Time zones](/v1/docs/time-zones)